Collections Manager

Location: Norcross

Working Hours

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.

Job Summary

Job Title: Collections Manager

Reports To: Corporate Controller

FLSA Code: Salary Exempt

Position Summary

The Collections Manager will oversee all aspects of the collections process, leadership for the team, process simplification, and operational decision-making. The Collections Manager shall serve as an effective leader and mentor with the ability to hire, train, and develop our collectors. The Collections Manager will liaise with Credit, Accounting, Sales, Internal Customer Service, and multiple DEUTZ Power Center locations. The ideal candidate must have a significant comprehension of Collections with the ability to manage complex transactions and effectively conduct account reconciliations. The ideal candidate must be a strategic and effective decision-maker with a demonstrated ability to thrive in a dynamic, fast-paced-paced work environment.

Essential Duties and Responsibilities

• Manage, monitor, and maintain all customer accounts.
• Identify potential account risk factors and provide effective solutions.
• Perform account reconciliations while maintaining files and updating records as required.
• Manage the status of delinquent accounts.
• Conduct credit-related weekly and monthly reporting.
• Perform credit tasks such as credit holds, credit card payments, and order releases as appropriate while adhering to company credit policies.
• Identify optimization opportunities in billing/invoicing, cash applications and collections processes and engage stakeholders across the business to drive improvements while maximizing efficiencies.
• Develop and implement effective and efficient collection strategies, processes and workflows to support overall financial goals. Develop and drive best practices in operations and processes ensuring consistency with company requirements, internal and external controls and audit requirements.
• Continually review customer payment patterns to ensure that account balances are current and payment trends are in line with company standards.
• Other Duties as Assigned

Other Qualifications

• Self-motivated with the ability to strive and find efficient ways of getting things done, and not require constant reminders about assigned tasks.
• Strong problem-solving skills with the ability to solve credit-related problems or discrepancies in our company's records and find solutions quickly and efficiently.
• Excellent communication skills, both oral and written, with the ability to work with multiple departments and personalities.
• Strong analytical & critical thinking with the capability of analyzing data and interpreting the results to drive solutions.
• Experience in establishing and achieving specific targeted goals related to DSO, aging and bad debt.
• Great listener with the ability to actively engage in listening, reflect on and summarize what has been said, ask appropriately timed questions and display verbal and non-verbal messages reflective of being engaged.
• Effective flexibility with the ability to embrace productivity effectively in a consistently changing work environment.
• Excellent time management & multitasking skills with the ability to work on multiple credit-related tasks at once and complete them simultaneously while remaining calm under pressure.
• Exceptional attention to detail and follow-through under tight timelines and pressured situations.

Supervisory Responsibility

Leads a team

Travel Requirements

Anticipated domestic and international travel is approximately 0-10% depending on business needs.

Minimum Requirements

• Bachelor’s degree or higher in an related field
• 5 years if experience in B2B collections management
• 5 years of leadership and management experience
• Effective negotiation and dispute resolution skills
• Strong knowledge of utilizing Dun & Bradstreet
• Strong knowledge of Microsoft Office with advanced Excel skills

Preferred Requirements

• Strong knowledge of basic SAP skills or other large ERP

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time.

EEO Statement

DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.