SR Service Coordinator

SUMMARY

The Service Coordinator (SC) is a community-focused advocate dedicated to helping Detroit Housing Commission (DHC) residents and their families achieve holistic self-sufficiency. This role centers on providing informal counseling, resource referrals, and the planning of educational programs that empower residents to become economically independent and self-reliant. By building a robust network of community service providers and negotiating affordable services, the SC ensures that residents have access to the support they need to thrive. The SC works closely with DHC management to execute programs that bridge the gap between residents and essential community resources.

EDUCATIONAL REQUIREMENTS

• Minimum: High School Diploma or GED required.
• Preferred: Bachelor’s Degree in a related field.
• An equivalent combination of education, training, and experience may be considered.

EXPERIENCE REQUIREMENTS

• Community Expertise: 2 years of experience with regional community services and housing populations.
• Specialized Service Knowledge: 2 years of experience working with family/children services, workforce development, disability services, mental health, and substance abuse issues.
• Regulatory Awareness: 2 years of experience with Federal and State entitlement programs (eligibility and procedures).
• Legal/Risk Awareness: 2 years of experience identifying legal liability issues related to service coordination.

OTHER REQUIREMENTS

• Transportation: Must have access to a reliable vehicle for frequent local travel.
• Licensing: Must have or be able to acquire a valid state driver’s license.
• Clearances: Must pass federal, state, and local criminal investigation clearances, and pass a drug screening test.
• Insurability: Must be insurable under the agency’s insurance policy and meet State insurance minimum requirements.

REQUIRED KNOWLEDGE

• Knowledge of HUD programs, requirements, and policies/procedures preferred
• Knowledge of DOL programs, requirements, and policies /procedures
• Knowledge of organization’s structure, policies, and procedures
• Knowledge of social service delivery systems
• Knowledge of community service and self-sufficiency programs
• Knowledge of basic office practices, procedures, and equipment
• Knowledge of standard office procedures, filing, and standard office equipment, including computer, fax, copier, telephone system
• Knowledge of the principles and practices of social work, case management, home ownership, career counseling and service delivery

REQUIRED ABLITIES

• Punctual attendance
• Attentive to details
• Communicate well verbally and written
• Innovative
• Identify problems
• Self-Starter
• Manage pressure
• Motivate
• Multi-task
• Organize
• Problem solves
• Handle fast paced & evolving environment
• Act independently
• Analyze situations
• Empathize

REQUIRED SKILLS

• Act independently and manage a mobile schedule.
• Skilled in presenting ideas/feedback in a courteous, diplomatic manner in various settings.
• Analyze situations and determine the best course of action for residents.
• Operate a computer and standard office equipment to perform work-related tasks remotely or in-office.
• Develop contacts with service providers and negotiate affordable services for residents.
• Plan educational programs and coordinate volunteer opportunities.
• Provide informal counseling and handle sensitive information with diplomacy.
• Analyze and interpret needs and coordinate necessary services accordingly
• Analyze situations, review available actions, and determine the best course of action
• Communicate effectively orally or in writing
• Communicate with clients and agencies to obtain and provide information
• Interact effectively in a complex, dynamic environment
• Interact with public and private agencies and residents to accomplish organizational goals
• Manage multiple priorities and demands within established requirements
• Plan, organize, complete assigned work and special projects in order to meet organizational goals
• Prepare and present ideas and information in formal and informal settingsProvide high level, quality customer service both internally and externally
• Read and understand department specific documentation, and policies and procedures
• Understand and apply HUD organizational rules, instructions, policies and procedures appropriately

SUPERVISORY RESPONSIBILITIES

• NONE

REPORTS TO

• Directly to Program Manager
• Project Manager
• Resident Services Director

ESSENTIAL JOB FUNCTIONS

[The fundamental job duties the individual must be able to perform, with or without accommodation; removal of these functions would fundamentally change the job]

• Self-Sufficiency Programming (50%): Establish, execute and lead programs based on the Five Pillars of Self-Sufficiency: Economic Empowerment, Digital Inclusion, Educational Advancement, Health & Wellness, and Character & Leadership.
• Direct Resident Support (25%): Evaluate the social, psychological, and physical needs of residents; develop personalized service plans; and assist management in identifying residents who require immediate intervention. Ensure all grant-funded metrics are met.
• Mediation & Conflict Resolution (5%): Provide mediation for resident disputes and coordinate with existing community resources to resolve conflicts.
• Quality Monitoring (4%): Monitor the delivery and quality of supportive services provided to residents to ensure high standards of care.
• Advocacy & Education (4%): Advocate for residents' needs and educate them on available services, application procedures, and residents' rights through one-on-one sessions and group workshops.
• Crisis & Compliance (2%): Report suspected abuse to appropriate agencies and assist families in transitioning to higher levels of care when necessary.
• Data Management & Entry: Maintain data entry protocols for tracking program deliverables and participant progress.

TRAVEL REQUIREMENTS

• Local Travel: Frequent travel within the Detroit metropolitan area is required to visit housing communities, meet with community service providers, and attend local agency meetings.
• Community Engagement: Travel to various resident sites is required to conduct group educational programs and individual home visits as necessary.
• Professional Development: Occasional travel for regional or federal training, conferences, and seminars related to HUD or DOL regulations may be required.

SUPPLEMENTAL FUNCTIONS

• [These are job duties the individual must be able to perform, with or without accommodation; removal of these functions would NOT fundamentally change the job]
• All other duties as assigned

PHYSICAL ACTIVITIES AND DEMANDS

• Sitting
• Standing
• Walking
• Lifting up to 20lbs or more
• Carrying
• Pushing
• Pulling
• Ascending/descending stairs
• Reaching
• Bending
• Kneeling
• Crouching

WORK ENVIORNMENT

• Outdoor
• Indoor
• Work in hot, cold, wet surroundings
• Confined workspaces
• High, precarious places
• Exposed to continual, multiple distractions

EQUIPMENT

• Phones
• Computer/laptop
• Copiers/printers
• Scanners
• Monitors
• Communication systems
• Projectors

SOFTWARE

• Customer relationship management software
• Database software
• Internet software
• Spreadsheet software
• Word processing software
• Social services software for case management
• Programming software
• Payroll/human resources software

DISCLAIMER

This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principle duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.

MARIJUANA

Although marijuana has been legalized under Michigan law, it is a Schedule I controlled substance and is illegal under federal law. As a federally funded agency DHC’s employees are NOT permitted to use or possess any form of marijuana for medical or recreational purposes. Any applicant for employment who tests positive for marijuana during a pre-employment drug screening shall be ineligible for employment with DHC. Any applicant for employment who advises DHC that s/he uses any form of marijuana will be ineligible for employment with DHC. DHC is unable to grant a request for a reasonable accommodation to use marijuana under any circumstance.

EEO STATEMENT

The Detroit Housing Commission is an Equal Opportunity Employer. No personnel decisions concerning any term or condition of employment shall be unlawfully based upon an individual’s race, color, religion, sex (including sexual orientation and gender identity or expression), pregnancy (including childbirth or a medical condition related to pregnancy or childbirth), national origin, age, marital status, weight, height, disability, genetic information including family medical history, military service, or misdemeanor arrest record. Additionally, DHC shall not engage in discriminatory compensation decisions or practices.