IT Business Analyst

Business Analyst Job Responsibilities:

• Elicits, analyzes, specifies, and validates the business needs of stakeholders, be they members and guests or end users.
• Collaborates with project sponsors to determine project scope and vision.
• Identifies project stakeholders and establish customer classes, as well as their characteristics.
• Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Works with stakeholders and project team to prioritize collected requirements.
• Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
• Assists in conducting research on products to meet agreed upon requirements and to support purchasing efforts.
• Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Develops and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
• Assists with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders.
• Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Maintain in-depth knowledge of the organization's technology stack.
• Maintain in-depth knowledge of the information technology industry, including best practices and emerging technologies.
• Hardware and software deployments and technical support as needed by the department

IT Business Analyst Qualifications / Skills:

• Able to exercise independent judgment and take action on it
• Excellent analytical, mathematical, and creative problem-solving skills
• Excellent listening, interpersonal, written, and oral communication skills
• Logical and efficient, with keen attention to detail
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks while under pressure
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment

Education, Experience, and Licensing Requirements:

• College diploma or university degree in the field of business administration, finance, or information systems
• Expert knowledge of Microsoft Office Suite, especially Excel
• Three to five years related work experience
• Major ERP or CRM experience
• Experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
• Project management skills and project management software skills, including planning, organizing, and managing resources.
• Experience with or knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring

Phycical demands and work environment

• Must be able to sit for long periods
• Tolerance of moderate noise levels in the work environment
• Ability to reach, bend and kneel and lift up to 40lbs

Time Division

• 20% Technology & Business Research
• 30% Business Analysis
• 25% Technology Support
• 10% Project Management
• 15% Data Analysis