What are the responsibilities and job description for the IT Service Technician position at RCC Business IT?
RCC Business IT is a leading provider of comprehensive IT solutions tailored to meet the unique needs of businesses across various industries. We specialize in delivering cutting-edge technology services to enhance efficiency, productivity, and security for our clients.
Position Overview: We are currently seeking a skilled IT Service Technician with mid-level support experience to join our dynamic team. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and a passion for delivering top-notch IT support services.
Responsibilities:
- Provide technical support to end-users on hardware, software, and network-related issues.
- Diagnose and resolve technical problems efficiently and effectively.
- Install, configure, and maintain IT systems and infrastructure.
- Perform routine maintenance tasks such as system updates, patches, and backups.
- Collaborate with other team members to troubleshoot complex issues.
- Document support activities, solutions, and processes for knowledge sharing.
- Assist in the implementation of IT projects and initiatives as needed.
- Stay current with industry trends and emerging technologies to continuously improve skills and knowledge.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
- Minimum of 2 years of experience in IT support roles.
- Strong knowledge of Windows and/or macOS operating systems.
- Proficiency in troubleshooting hardware, software, and network issues.
- Experience with Active Directory, Office 365, and other enterprise-level tools.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications such as CompTIA A , Network , or Microsoft Certified Desktop Support Technician (MCDST) a plus.
Benefits:
- Competitive salary commensurate with experience.
- Health, dental, and vision insurance coverage.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Opportunities for professional development and training.
Salary : $35 - $60