Retail Specialist

Job Summary:

To enrich the lives of members, guests, and employees by delivering an elevated retail experience through exceptional service, product knowledge, and a curated presentation of Pro Shop apparel and merchandise.

Duties/Responsibilities:

1. MEMBER EXPERIENCE & SERVICE

• Build strong relationships with members, guests, employees, and sales representatives
• Deliver a high-touch, personalized retail experience that exceeds member expectations
• Proactively assist members with clubhouse questions, needs, and requests
• Maintain a welcoming, professional, and service-driven presence at all times

2. RETAIL OPERATIONS & INVENTORY

• Receive and check in shipments, cross-referencing purchase orders, packing slips, and invoices
• Accurately enter SKUs, pricing, and quantities into the club’s software system (Northstar)
• Label merchandise using DAC custom barcodes
• Prepare merchandise for the floor, including steaming and presentation standards
• Maintain appropriate inventory levels across all outlets
• Collaborate with vendors to select and purchase seasonal merchandise (typically 6 months in advance)

3. MERCHANDISING & PRESENTATION

• Ensure the Pro Shop floor is visually appealing, organized, and aligned with DAC standards
• Execute merchandising strategies that enhance the member shopping experience
• Continuously monitor product placement and presentation to maximize engagement and sales

Required Skills/Abilities:

• Strong interpersonal and communication skills
• High level of professionalism and attention to detail
• Ability to deliver elevated, personalized member service
• Organizational skills with the ability to manage inventory processes
• Basic proficiency with retail and inventory systems

Education and Experience:

• Previous experience in retail sales or a customer-facing environment preferred
• Working knowledge of merchandising and purchasing in a retail setting
• Experience in a private club or hospitality environment is a plus

Physical Requirements:

• Ability to stand for extended periods
• Ability to lift and move merchandise as needed
• Ability to perform tasks requiring bending, reaching, and walking