What are the responsibilities and job description for the Service & Aftermarket Planner position at Detector Electronics LLC?
Role: Service and Aftermarket Planner
Location: Berlin, Germany
Contract type: full-time
About Marioff
For four decades, Marioff has been driven by the challenge of keeping people and businesses safe. Today, we are the global leader in high-pressure water mist fire protection with our HI-FOG system, setting new standards and pushing the fire protection industry forward. Rooted in Nordic innovation and delivering globally, Marioff is home to those who approach challenges with an innovative mindset, persistence, and an unwavering commitment to quality. We believe that delivering peace of mind and reliability to our customers requires empowering diverse teams to collaborate towards common success, creating a lasting impact.
At Marioff, more than 500 motivated professionals work across the globe. As a truly global company, we value the diversity of roles and skills within our team, with colleagues from nearly 30 nationalities collaborating towards a common goal.
With our head office in Vantaa and our factory in Kerava, Finland, we have a global reach with subsidiaries in France, Germany, Italy, North America, Spain, Sweden, Poland, the United Kingdom, and China.
About the role
At Marioff Germany our mission is to deliver cutting-edge HI-FOG high-pressure water mist fire suppression systems to our esteemed customers. As we’re growing our team, we are searching for a dynamic, detail-oriented and dedicated Service and Aftermarket Planner to join our professional organization.
Requirements
To be successful in this role, you must have:
- 3-5 years of professional experience in a similar role, preferably from the aftermarket/maintenance/service field
- Excellent communication and interpersonal skills with a strong fluency in German (at least C1 level) and solid level of English (B2)
- A strong general technical understanding
- Proficiency with MS Office applications: Word, Excel, experience with ERP systems
- High stress resistance as well as confident appearance in demanding situations with customers or service providers
- Willingness to familiarize yourself with new software tools and actively shape digital planning processes
- Very good organizational skills, especially in multitasking and prioritizing
- Solution-oriented thinking, especially in the face of unplanned challenges or emergencies
Although not necessary, it would be an advantage:
- Knowledge/experience from the field of fire protection, plant engineering or building technology
- Salesforce knowledge/experience
- Technical education
Responsibilities
- Timely scheduling of maintenance and service calls for the current 12-person technician team and subcontractors, in accordance with existing maintenance contracts and service agreements.
- Flexible and short-notice adjustments to the schedule in case of rescheduling, breakdowns, or unplanned service calls.
- Proactive communication with customers, technicians, and internal contacts regarding changes to the schedule.
- Prioritization of service calls based on urgency, contractual obligations, and available resources.
- Deployment planning according to existing maintenance contracts, maintenance orders, service orders and emergency service assignments
- Ordering, organizing, procuring and timely provision of spare parts
- Ensuring efficient route and resource planning
- Documentation control and administrative follow-up of service calls
- Support in the optimization of internal procedures and processes
- Support in controlling the timeliness and profitability of maintenance contracts
- Preparation of offers or cost estimates
- Support in the compilation of all necessary maintenance and ser-vice protocols for accounting
- Control of incoming orders for maintenance contracts and maintenance orders
Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
- Competitive compensation
- Professional development opportunities
- Occupational health service
Our commitment to you
We offer you a dynamic and international work environment in a company with high technology products, a strong growth strategy and people who are passionate about fire safety. At Marioff we value diversity in all its forms and we believe that it is our excellent, highly skilled people who make success, competitive excellence and innovation happen. Join us to our mission to protect people, property and business continuity!
Apply Now!