What are the responsibilities and job description for the Field Solution Engineer position at Detector Electronics LLC?
Role: Field Solution Engineer
Location: Vantaa, Finland (~25% international travel)
Contract type: full-time, permanent contract
About Marioff
For four decades, Marioff has been driven by the challenge of keeping people and businesses safe. Today, we are the global leader in high-pressure water mist fire protection with our HI-FOG system, setting new standards and pushing the fire protection industry forward. Rooted in Nordic innovation and delivering globally, Marioff is home to those who approach challenges with an innovative mindset, persistence, and an unwavering commitment to quality. We believe that delivering peace of mind and reliability to our customers requires empowering diverse teams to collaborate towards common success, creating a lasting impact.
At Marioff, more than 500 motivated professionals work across the globe. As a truly global company, we value the diversity of roles and skills within our team, with colleagues from nearly 30 nationalities collaborating towards a common goal – already for more than 40 years.
With our head office in Vantaa and our factory in Kerava, Finland, we have a global reach with subsidiaries in France, Germany, Italy, North America, Spain, Sweden, Poland, the United Kingdom, and China.
About the role
Marioff is looking for a Field Solution Engineer for Marioff global land business solution support team. The role is to support both Marioff subsidiaries and international distributors with HI-FOG system install, commissioning and service support both onsite and remotely. The position will also participate in developing the global pool of service engineers, processes, and tools.
Your main responsibilities will be:
- Provide technical support and troubleshooting remotely to global pool of field engineers
- Provide inspection, service support and commissioning in-person at customer sites
- Guide Marioff field engineers on-site and remote
- Develop solution support processes and documentation
To be successful in this role you will need:
- Technician (vocational) / BSc. level education in electrical engineering or control systems
- Minimum 3 years of field service experience
- Understanding of mechanical systems
- Fluency in English, both written & spoken (day to day language is English)
- Ability to translate technical documentation to instructions for field actions for example from electrical drawings.
- Be comfortable in an international business environment and have good team working skills.
- Customer oriented attitude and ability to share knowledge and train others.
- Willingness to travel internationally, reactively and planned. (approximately 1 week/month)
Not necessary, but considered as an advantage:
- Experience in applying or servicing PLC based systems in the field
- Experience in servicing or installing mechanical system (e.g. hydraulics, building services, etc)
- Additional language knowledge (Arabic, German, Spanish or other European language)
What can we offer you?
- An opportunity to work in a company with high technology products
- A dynamic and internationally oriented work environment
- An opportunity for growth within the company
- You will become an expert in a technically advanced market
Our commitment to you
We offer you a dynamic and international work environment in a company with high technology products, a strong growth strategy and people who are passionate about fire safety. At Marioff we value diversity in all its forms and we believe that it is our excellent, highly skilled people who make success, competitive excellence and innovation happen. Join us to our mission to protect people, property and business continuity!
Apply Now!