What are the responsibilities and job description for the Patient Services Float position at Desert Oasis Healthcare?
**Job Summary**
The Patient Services Float is responsible for coverage of all positions within the Patient Services department as necessary. The Patient Services Float performs duties such as greeting/checking-in patients, verifying patient demographics/insurances, update information in NextGen EPM/EMR and collect co-payments in a friendly, efficient manner. Also scheduling appointments according to the Appointment Scheduling policy, phlebotomy, EKG's and PFT's. The Patient Services Float will work closely with Medical Staff (Nursing Staff, Providers and Physicians) and be responsible for correspondence between patients, ancillary facilities and referring physicians or specialists retrieving information as directed by the assigned provider.
Qualifications
Type Description
Sitting
Approximately 50% of day
Standing
Approximately 30% of day
Walking
Approximately 20% of day
Lifting
0 - 40 lbs (equipment, supplies) - approximately 40% of day
Bending
Approximately 10% of day. Kneeling < 20%.
Hearing/Visual Acuity
Adequate for use with computers, telephone and or Blackberry - Approx 50% of day
Computer
The Patient Services Float is responsible for coverage of all positions within the Patient Services department as necessary. The Patient Services Float performs duties such as greeting/checking-in patients, verifying patient demographics/insurances, update information in NextGen EPM/EMR and collect co-payments in a friendly, efficient manner. Also scheduling appointments according to the Appointment Scheduling policy, phlebotomy, EKG's and PFT's. The Patient Services Float will work closely with Medical Staff (Nursing Staff, Providers and Physicians) and be responsible for correspondence between patients, ancillary facilities and referring physicians or specialists retrieving information as directed by the assigned provider.
Qualifications
- High school diploma or equivalent required. Medical Assistant certification Preferred.
- One year recent experience in a medical/professional office setting.
- Proficient in working with computers
- Excellent customer service and telephone skills.
- Effectively communicates with others.
- Proficient Organizational Skills.
- Current California driver's license and automobile insurance.
- Understands and performs the job description and responsibilities of each Patient Services position. Travels and provides coverage at Satellite offices as needed.
- Assisting the Patient Services Supervisor and Director by covering breaks and lunches. Verifies daily settlement and cash balancing for each reception area at the end of the day.
- Greets and checks in patients in a professional, courteous and timely manner.
- Documentation and End of Day Balancing
- Distinguishes between HMO, worker compensation, personal injury, PPO/EPO, and other accounts.
- Schedules patient appointments, according to the Appointment Scheduling and/or Advanced Access policies.
- Properly follows the Missed and Cancelled Appointment policy and procedure.
- Processes patient letters and referrals within 48 hours of the date in which they were received.
- Answers telephones in a timely and professional manner; accurately directing calls to appropriate location(s).
- Corresponds effectively with assigned Providers, Nursing staff, Specialist offices and referring physicians. (Notifying providers when patient fails to respond to referrals, letters, etc. according to the Appointment Scheduling policy)
- Serve as an ambassador for Desert Oasis Healthcare and Family Hospice Care at all times and positively shape the customer experience
- Be knowledgeable about your job so that you can serve others effectively
- Do your share. Do what you say you will do and take action, follow through. Be willing to pitch in and help
- Be an active listener (make eye contact, validate)
- Address customers as Mr., Mrs., or Ms. until invited to do otherwise. Never use terms of endearment such as hon, dear, sweetie, etc.
- Be accountable for your work
- Be sensitive to factors that influence customers and co-workers situation including age, gender, culture, race and socioeconomic status. Be observant of others social cues (emotions) and respond appropriately
- Speak clearly and use understandable language (avoid medical jargon or slang)
- Validate to ensure understanding
- Use open-ended questions to engage
- Demonstrate appropriate body language and tone of voice
- Answer all phone calls with a salutation, introduction and offer to assist (Good afternoon, Desert Oasis Healthcare or Family Hospice Care, this is (your name), how may I help you?)
- Speak positively about your work, co-workers and Desert Oasis Healthcare and Family Hospice Care
- Offer to answer any additional questions that the person, patient or customer may have
Type Description
Sitting
Approximately 50% of day
Standing
Approximately 30% of day
Walking
Approximately 20% of day
Lifting
0 - 40 lbs (equipment, supplies) - approximately 40% of day
Bending
Approximately 10% of day. Kneeling < 20%.
Hearing/Visual Acuity
Adequate for use with computers, telephone and or Blackberry - Approx 50% of day
Computer
