Logistics Coordinator- Warehouse Customer Service - Muscatine, IA

This position is dedicated to supporting a specific customer account and is responsible for most day-to-day activities related to maintaining that account. This includes coordinating freight, processing inventory transactions, and managing customer communications.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Coordinate shipments to and from the warehouse to meet customer delivery requirements.
• Generate shipment documents such as pick sheets, packing lists, and bills of lading.
• Receive inbound freight, verify contents, and reconcile discrepancies with packing lists.
• Create and apply part labels in accordance with customer specifications.
• Communicate with customers and carriers regarding shipments, receipts, and transportation.
• Greet drivers, provide loading and unloading instructions, and manage required documentation.
• Promptly report any issues related to outbound or inbound shipments, including product damage, inventory discrepancies, or carrier delays.
• Provide customers with inventory reports, including stock status, transaction history, and tracing information.
• Enter and manage inventory transactions in the Warehouse Management System (WMS) or customer data system, ensuring data accuracy and proper document filing.
• Maintain a strong understanding of warehouse Good Manufacturing Practices (GMPs).
• Communicate customer feedback and concerns to warehouse management.

Qualifications

• General office experience with strong computer and communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook required.
• Experience with Dynaway AX Asset Management Software preferred.
• Familiarity with Zebra printers, copy machines, two-way radios, and multi-line phone systems.
• Highly organized and able to manage multiple tasks simultaneously.
• Strong verbal and written communication skills to effectively interact with customers and internal teams.
• Strong attention to detail and commitment to inventory accuracy.
• Prior customer service and/or warehouse experience preferred.
• Must maintain a professional demeanor and provide exceptional customer service at all times.

Physical Requirements

• Ability to stand, sit, walk, stoop, hear, and communicate for extended periods.
• Must occasionally lift up to 50 pounds.
• Pass background and drug test

Work Environment

• The warehouse environment may be dusty, dry, or humid, with temperatures typically ranging between 40°F and 90°F. Conditions may vary seasonally. Some odors or food allergens may be present depending on stored products. Soy and wheat products.