What are the responsibilities and job description for the Patient Account Navigator II-Full Time position at DERMATOLOGY EMPLOYMENT, LLC?
SSM Health Dermatology's mission is to strive as a team for excellence by providing the most comprehensive, patient-centered care every day. We are looking for a Patient Account Navigator to contribute in their own unique way to our Company’s exceptional services and performance for our patients.
Objective:
Under the direct supervision of leadership, the Patient Account Navigator II is responsible the greeting of patients to ensure the collection of all registration information.
Qualifications:
- Associate degree preferred or related education and experience.
- Five plus years of medical front office experience.
- Valid driver’s license and auto insurance.
Job Duties:
- Understanding of insurance benefits
- Interview patients and/or families to ensure collection of all registration information, including the proper screening of uninsured patients.
- Cash management, process insurance updates and conduct patient check in/out.
- Collect self-pay balances, post professional charges, reconcile charges and batches at end of clinic, balance cash collections, and reconcile cash discrepancies.
- Respond to patient or other requests for medical records.
- Maintain reception area and waiting room by keeping a neat and orderly appearance.
- Greet drug reps and facilitate SSM Health Dermatology Drug Rep Policy
- Monitor the waiting room to effectively communicate patient wait times and identify patients who have not checked in
- Assist patients with any registration-related questions or processes.
- Assist patients needing additional assistance and utilization of handicapped access, identify patients needing wheel-chair assistance and coordinate with Medical Assistants.
- Report any patient-involved incidents or near-misses for quality care improvement.
- Other duties as assigned.
- Drive to satellite clinics as assigned.
Education:
- Associate degree preferred or related education and experience.
- High school diploma or equivalency required.
Essential Physical Requirements:
- Sitting
- Standing
- Typing
- Lifting up to 50 pounds.