What are the responsibilities and job description for the Ticket Agent / Box Office Customer Service Representative position at Derby Dinner Playhouse?
Derby Dinner Playhouse is looking for a friendly, dependable, and customer-focused Ticket Agent / Box Office Customer Service Representative to join our team! This position is ideal for someone who enjoys working with people, providing excellent customer service, and being part of a fun, fast-paced theatre environment.
As a Ticket Agent, you will be one of the first points of contact for our guests. You’ll assist customers with ticket purchases, reservations, questions, seating, and general information about performances and events at Derby Dinner Playhouse.
What You’ll Do- Provide friendly, professional customer service to theatre guests by phone and in person
- Sell and process theatre tickets, reservations, and gift certificates
- Assist customers with selecting performance dates, showtimes, and seating
- Answer questions about shows, schedules, menus, pricing, parking, and theatre policies
- Process cash, credit card, and other forms of payment accurately
- Handle ticket changes, cancellations, exchanges, and customer requests
- Assist guests with account and reservation questions
- Maintain accurate customer and ticket information
- Communicate clearly with customers and other Derby Dinner Playhouse departments
- Help create a welcoming and positive experience for every guest
- Keep the ticket office and customer service area organized and professional
- Perform other box office and customer service duties as needed
- Part-time position
- Approximately 20 hours per week during November–December
- Shifts typically range from 4–8 hours, depending on business needs
- Must be available to work between 9:00 AM and 8:00 PM, Monday–Sunday
- Availability may include weekdays, evenings, weekends, and holidays
- Schedule will vary based on theatre performances and operational needs
The ideal candidate is:
- Friendly, welcoming, and comfortable interacting with the public
- Reliable and punctual
- Comfortable working with computers and learning ticketing software
- Detail-oriented and accurate when handling reservations and payments
- Able to communicate clearly and professionally
- Comfortable answering phones and assisting multiple customers
- Able to remain calm and professional in a busy environment
- A team player who enjoys working with others
- Available for a flexible schedule, including weekends and evenings
Previous experience in customer service, retail, hospitality, ticket sales, box office operations, reservations, theatre, restaurants, or front desk positions is helpful, but we are willing to train the right person.
Why Work at Derby Dinner Playhouse?
Join a unique entertainment environment where you’ll interact with theatre patrons every day and help create memorable experiences for our guests. If you enjoy people, customer service, live theatre, and working in a fun team environment, we’d love to hear from you! Plus, every employee gets 2 free tickets to all main-stage shows and free meals on shift!
Salary : $13 - $14