IT Technician

ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE COMPUTER ASSOCIATE (OPERATIONS) CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY.

Division/Program Summary:
The Bureau of Network Technology and Telecommunication Services (NTTS) aim to provide DOHMH programs and staff, our external partners and providers, and all citizens relying on our systems and services with a highly reliable and available network infrastructure and services for both voice and data. Resilient and centralized data center services for applications and hosting databases, a customer service-oriented and secure computing environment, and delivery of information technology products and resources that have been designed, engineered and implemented to support and facilitate the agency in all of our initiatives.

Job Duties and Responsibilities:

• Maintain network systems (LAN) including desktop PCs, laptops, tablets and other computer peripheral devices such as Wireless network, Wi-Fi connection, secure access Control printers, switches, and network ports, structured network cabling, and UPS devices.

• Setup AV services and Audio/Videoconferencing to conference rooms in DOHMH facilities.

• Provide technical support to end-users of Microsoft products, DOHMH in-house applications, and third-party software packages.

• Perform PC maintenance, hardware and software installation, upgrades, system support, equipment salvages, and inventory tracking.

• Perform computer diagnostic and troubleshooting processes to resolve network, hardware, and software errors.

• Create installation and troubleshooting guides for IT staff and end users.

• Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.

• Support development and implementation of new computer projects and new hardware installations.

• Testing and configuring applications for Windows OS environment.

• Install network switches, network routers, and UPS devices.

• Performing imaging and encryption of desktop computer, laptops and tablets (iOS & Android)

• Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.

• Acquisition & Deployment.

• Evaluate and recommend hardware products for purchase.

• Conduct research on computer products in support of PC procurement and development efforts.

• Write technical specifications for purchase of PCs, networking hardware and related products.

Why you should work for us:

• Benefits: City employees are entitled to unmatched benefits such as:

o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.

• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.

- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Commitment to Equity:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.

COMPUTER ASSOC (OPERATIONS) - 13621