What are the responsibilities and job description for the Level 1 IT Technician – MSP / Help Desk Support position at IT Wurks?
We are a managed service provider delivering technology support to businesses across multiple industries. This is a direct-hire role for a full-time IT Help Desk Support professional to join our internal team.
Responsibilities
- Act as the first point of contact for client support requests (phone, email, remote tools)
- Troubleshoot hardware, software, and basic networking issues
- Install and configure PCs, printers, and scanners
- Assist with Microsoft 365, user accounts, and password resets
- Document work in the ticketing system
- Escalate advanced issues to senior technicians
- Support client onboarding and workstation deployments
Requirements
- 1 year of hands-on IT support experience (required)
- Basic knowledge of Windows and macOS
- Familiarity with Microsoft 365 and networking fundamentals (preferred)
- Strong communication and problem-solving skills
- Certifications such as CompTIA A , Network , or Microsoft (a plus)
Preferred Skills
- Prior experience in an MSP or service desk setting.
- Knowledge of RMM/ticketing tools (e.g., N-Central, MSP Manager).
- Desire to pursue advanced certifications and career growth.
Benefits
- Competitive pay with growth potential
- Exposure to a wide range of technologies