Info System Support Spec

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information. Office of Information Technology Opening Date: November 18, 2025 Closing Date: 12:01AM December 05, 2025 Grade: 19 Professional/Technical Services Salary: $22.82 - $31.61*/Hourly (*Includes 15% recruitment and retention stipend, and eligible for an additional 5% training bonus) Position Number: 032001745 Position Type: Full-Time Location: Bangor OVERVIEW: The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees. OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies. MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we: Practice Customer-focus, ensuring that our customers are heard, and their needs are met. Hold ourselves to a high level of Accountability by being transparent with our stakeholders. Maintain an effective level of Responsiveness by providing timely updates in a proactive manner. Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors. ABOUT THE JOB: You will be performing all levels of on-site technical work. Everything from troubleshooting advanced systems in State Police Cruisers, to Department of Marine Resources boats and down to the simplest machine deploy. If the problem demands hands-on action, you are the one MaineIT depends on to get it done! You will be based in Bangor, Maine, covering the greater and Down East areas. Travel within 150 miles of Bangor will be required. This is an exciting opportunity to work hands on with all the various technologies that the state of Maine uses in the field. This is not a position for those that like to be behind a desk 8 hours a day. You will be constantly on the go. Going to where the problem is and fixing it! You will be on a high-performing team with highly skilled IT professionals to support our user community, wherever they may be, from a Forest Service helicopter to a moving Maine State Police vehicle’s data terminal handling sensitive information, you will be hands-on solving the problems that others can’t. You will also ensure that your team has the tools and training to provide world-class support. Teamwork is essential. We all help each other, regardless of our roles. You will be expected to use your experience and knowledge to succeed. Work is performed under limited supervision. A multi-technical skilled candidate with a diverse background in systems is preferred, and consideration will be provided to a candidate with knowledge of our State of Maine systems. This position is 100% on-site or on-site remote at customer locations. You will be based in Bangor. Travel within 150 miles of Bangor will be required. RESPONSIBILITIES: Installing and configuring network devices Diagnosing and resolving communications, hardware, and operating system problems Implementing and monitoring system security procedures Advising agency management on systems development and conducting user training and product demonstrations. REPRESENTATIVE TASKS: You will have an exciting opportunity to work a full range of system administration functions requiring a technical computer support background Exercise leadership and coordination with other disciplines within the organization Perform your duties under limited supervision Supervise the work of junior technicians, interns and contractors Perform technical services work in an enterprise network environment Responsible for installing and configuring network devices; diagnosing and resolving communications, hardware, and operating system problems; implementing, and monitoring system security procedures; advising agency management on systems development and conducting user training and product demonstrations You will contribute to the knowledge base by creating documentation describing issues encountered, their resolutions and work on the development of processes and documentation to improve the ability of the service desk to detect and resolve incidents at first contact WHAT WILL YOU DO? Participate in meetings and projects as assigned Provide advanced technical support for desktops, laptops, printers, software and other associated hardware connected to a user’s device Provide limited training to the end users for them to achieve minimal performance in computing Work with other groups outside/within Client Technologies to resolve end user issues Participate in Disaster Recovery exercises to ensure preparedness in the event of an emergency Utilize and contribute to the Client Technologies Knowledgebase application. Perform duties in accordance with established Service Level Agreements and Standard Operating Procedures Maintain IT security standards as well as customer confidentiality Install and configure internal hardware components such as memory, disk, in PCs to maintain or enhance system operation and capabilities Research, recommend, install, and test hardware, software, and network configurations for PC's to provide an information system which effectively meets agency needs Perform troubleshooting and fault isolation on PC's, and related system components in simple configurations to maintain system availability Test and evaluate software and hardware products to determine applicability and value to agency operations KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of research techniques Knowledge of computer application design. Knowledge of computer hardware and software. Knowledge of proper computer system data security/backup procedures. Knowledge of agency procedures and standards. Ability to install computer hardware and software. Ability to load and optimize utilization of advanced computer software and operating systems. Ability to diagnose and troubleshoot computer system problems. Ability to conduct training on computer system operation and software. Knowledge of operating systems on PC’s and servers. Knowledge of local area networks based on PC’s and/or servers. Ability to perform work requiring lifting to 50 lbs. and/or physical exertion may be required, this work may require crawling, climbing, kneeling and the ability to grasp small objects with both hands Demonstrate an understanding of customer relationship best practices  Ability to exercise accountability in a professional manner  Ability to respond in a timely and effective manner  Demonstrate an understanding of empathy and how to exercise it with a variety of personalities  MINIMUM QUALIFICATIONS: A high school diploma or general equivalency AND demonstrated experience in end user IT support. Preference will be given to candidates with the following skills or experience: A multi-technical skilled candidate with a diverse background in current Microsoft desktop operating systems, cloud computing and mobile management. A valid State of Maine driver's license. CONTACT INFORMATION: For more information or questions specific to the position, please contact recruiting.ggsc@maine.gov The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment. This position is not eligible for visa sponsorship or STEM OPT extensions. Benefits of working for the State of Maine: No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including: Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements. Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value). Retirement Plan – The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee. Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense. Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses. Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office. Living Resources Program – Navigate challenging work and life situations with our employee assistance program. Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act. Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions. State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness. Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time. There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request. Thinking about applying? Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart. If you require a paper application, please download and print one HERE . If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting. Join Maine State Government and Make a Difference in Your Community If you're looking for a fulfilling career that allows you to serve the public and make a difference, consider working with Maine State Government! Our departments boast an array of professions, including attorneys, biologists, correctional officers, equipment operators, engineers, human resources professionals, information technology experts, law enforcement officers, nurses, park rangers, social workers, and transportation workers. With more than 100 agencies, boards, and offices, Maine State Government is the perfect place to explore various industries and interests. Whether you're interested in finance or forestry, there's an opportunity for you to help make Maine an even better place to live. eases, there’s a place for you here, and your work will have meaning.

Salary : $11,858 - $13,950