What are the responsibilities and job description for the Help Desk Analyst position at Serenity Info Tech, Inc.?
Job Details
Job Description:
Looking for a short-term resource to serve as a Helpdesk Analyst located at Kennebec Valley Community College.
Under limited supervision using a high level of judgment, this technical services position provides management and troubleshooting of all classroom audio visual and computing equipment.
They provide tier 1 support for enterprise applications, and the infrastructure divisions, including, where appropriate, research and proactive maintenance at the assigned colleges.
The position will perform tier 1 technical support and administrative functions across the complete range of technologies supported by MCCS Information Technology Shared Services, requiring a vast knowledge of multiple user and server hardware, software, and Software as a Service environment.
This position is also responsible for installing, configuring, and maintaining campus specific software and services based on their college assignment.
This position will be on-premises at the KVCC campus in Fairfield Maine.
This position will support incoming tickets for KVCC, but also remotely triage and support, when possible, tickets for WCCC in Calais, and SMCC in Portland, ME.
Successfully complete installations, maintenance, troubleshooting, and repair of desktop and laptop computers at KVCC, requiring analysis and resolution.
Qualifications:
Must be experienced with Help Desk Ticketing
Must be experienced with In Person IT Support
Prefer candidates with experience with Azure AD/Teams
Knowledge of complex design, image creation, implementation, upgrades, management, and troubleshooting of computers and labs on all CMCC campuses.
Ability to provide feedback and make recommendations on current technologies in a team environment.
The ability to assist students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software.
Support in the research, development, and maintenance of desktop documentation.
Strong documentation skills
Excellent written and verbal communication skills.
