What are the responsibilities and job description for the HMD Compliance & Training Coordinator position at Denver Housing Authority and Careers?
Join the Denver Housing Authority (DHA), a leader in providing affordable housing and creating thriving communities in Denver. As a dynamic organization committed to enhancing the quality of life for residents, we focus on innovation, collaboration, and excellence in service delivery. With a strong emphasis on community engagement and sustainability, DHA is dedicated to a best-in-class work environment while addressing the housing needs of our city. If you're passionate about making a positive impact and want to contribute to meaningful projects that empower individuals and families, we invite you to explore career opportunities with us.
This role is classified as Exempt. The hiring range starts at $76,470.84 and up to $95,588.95 annually depending on skills and experience.
The role is classified as non-Union.
Summary of Job
The position plays a key role in ensuring effective operational, managerial, and compliance practices within the Housing Management Division (HMD). This position collaborates with HMD leadership to design and implement comprehensive onboarding and skill enhancement programs tailored to managers, assistant managers, and administrative staff. Responsibilities include assessing training needs, creating structured learning paths, establishing standard operating procedures (SOPs), and conducting ongoing compliance reviews. The role also supports operational excellence by assisting with lease-ups, preparing investor reports, and auditing tenant files to ensure adherence to regulatory standards and Denver Housing Authority (DHA) policies.
Essential Duties
- Develop, deliver, and evaluate onboarding and skill enhancement programs tailored to HMD managers, assistant managers, and administrative staff.
Collaborate with HMD management to design training curricula consistent with DHA policies, CHFA, and HUD requirements, ensuring field office needs are met.
Create structured training paths for specific roles; clearly defining responsibilities and preparing staff for successful contributions.
Coordinate and provide training on key systems and processes including but not limited to Outlook, OnBase, certification procedures, EIV, and Work Order systems.
Support professional development by incorporating industry recognized certifications including but not limited to ARM, CPM, SHCM, or PHM into training pathways.
Design and implement SOPs to enhance consistency and operational efficiency across HMD properties.
Track participation and evaluate effectiveness of training programs using staff feedback, supervisor input, and quarterly trainings plans.
Review for necessary updates of compliance documents including ACOP, Tenant Selectin Plans, management plans, and CHFA's Compliance Manual.
Conduct tenant file audits for new and existing properties to ensure proper documentation and regulatory compliance.
Perform random audits in OnBase to confirm accurate scanning, organization, and compliance.
Assist with processing applications and eligibility determinations for new residents.
Support new development lease-ups under the PBV/LIHTC program, including occupancy tracking and coordinating compliance with investor requirements.
Communicate regularly with HMD leadership and external investors to provide updates on training, compliance, and operational matters.
Collaborate with staff to maintain organized EIV books and address resident new hire reports.
Prepare and deliver group presentations and individual tutorials as needed.
Maintain accurate records of all training programs and compliance activities.
Other duties as assigned.
Minimum Qualifications
- Bachelor's degree in business administration, human resources management, or a related field.
- A combination of appropriate education and experience may be substituted for the minimum education and experience requirements
- Minimum two (2) years' experience in training, staff skills enhancement, curriculum design and training experience preferred
- Two (2) years' of affordable housing management and compliance experience required
- Two (2) years' of experience in processing applications and determining eligibility required
- Two (2) years' of leasing experience required
- Must possess one of the following certifications: ARM, CPM, SHCM, PHM or equivalent
- Preferred certification in Public Housing, Project-Based Section 8, LIHTC, and mixed finance programs Must possess valid Colorado driver license and an acceptable driving record required.
Knowledge, Skills, & Abilities :
- Knowledge of affordable housing programs to include PH, HUD, PBS8, LIHTC
- Advanced MS Suite experience
- Electronic records systems knowledge
- Demonstrated experience facilitating in-person and group training sessions with an emphasis on understanding adult learning principals and effective training techniques
- Demonstrated ability to develop curricula, onboarding programs, and role-specific trainings
- Ability to develop SOPs, process evaluations, and compliance oversight
- Strong attention to details and highly organized
- Highly adaptable
- Outstanding leadership and motivation skills
- Excellent verbal and written communication skills and the ability to explain technical compliance matters
- Ability to manage multiple projects and meet deadlines
- Strong problem-solving and analytical skills
- Able to identify training and compliance gaps and develop appropriate solutions
- Ability to provide feedback and support continuous improvement
- Ability to work independently with minimal supervision under high pressure situations
- Ability to work collaboratively with cross-functional teams Willingness to adapt to changing regulations and industry practices related to contract management
Working Conditions and Environment:
Work is performed primarily in a standard office setting with some travel to different sites and locations; incumbents may be required to work hours including evenings and weekends. Required to work in the Central Office.
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time occasionally move about inside the office to access file cabinets, office equipment, etc. to position oneself in order to operate all machinery; frequently moves items weighing up to 20 pounds across office for various needs; constantly operates a computer and other office equipment; to travel to other locations using various modes of private transportation; and to verbally communicate to exchange information and ideas so others will understand. Must be able to exchange accurate information in these situations. The ability to observe details at close range (within a few feet of the observer) to be able to operate computer screen and printed documents; and to operate assigned equipment.
Supervisor Responsibilities:
While this role does not require direct management experience, it is expected that the individual will provide recommendations for corrective measures to improve operational consistency within DHA.
At the Denver Housing Authority, we understand that not everyone may meet every qualification outlined in this job posting. We strongly encourage individuals from all backgrounds to apply, as we value diverse experiences and perspectives. We consider comparable experiences and skills, and we believe that a workforce reflective of the communities we serve is essential to our mission. If you are passionate about making a difference and believe you can contribute to our team, we would love to hear from you!
Salary : $95,589