What are the responsibilities and job description for the Distribution Center/Warehouse Associate Manager position at Dentsplysirona?
Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands.
Dentsply Sirona’s products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona’s headquarter is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.dentsplysirona.com for more information about Dentsply Sirona and its products.
The Associate Operations Manager is responsible for supporting the daily operations of the Distribution Center while developing leadership capabilities necessary for future Operations Manager responsibilities. This role partners with functional leaders across Inbound, Outbound, Inventory Control, Quality, Transportation, Customer Service, and Planning to drive safety, service, quality, inventory accuracy, productivity, and continuous improvement initiatives.
The Associate Operations Manager provides frontline leadership, analyzes operational performance, identifies improvement opportunities, and ensures compliance with company policies and regulatory requirements. This role serves as a key member of the site leadership team and is responsible for supporting strategic operational objectives.
This role is onsite M-F in our Lancaster, PA office.
Key Responsibilities
Operational Leadership
- Support day-to-day warehouse and distribution activities across receiving, putaway, replenishment, picking, packing, shipping, returns and inventory control.
- Monitor operational performance to ensure customer service and productivity goals are achieved.
- Partner with DHL operational leaders to resolve operational issues and remove barriers to execution.
Safety & Compliance
- Promote a strong safety culture through visible leadership and employee engagement.
- Ensure compliance with OSHA standards, company policies, and site procedures.
- Participate in safety audits, investigations, corrective actions, and continuous improvement efforts.
- Support Dangerous Goods (DG) compliance and transportation requirements where applicable.
Quality & Inventory Management
- Drive inventory accuracy through supporting SOP and ensuring all work instructions are being followed.
- Support quality initiatives, non-conformance investigations, CAPA activities, and process audits.
- Partner with Inventory Control and Quality teams to ensure compliance with regulated processes.
Performance Management
- Review and analyze daily operational KPIs including:
- On-Time Shipping
- Orders Shipped
- Units Processed
- Inventory Accuracy
- Dock-to-Stock Performance
- Productivity Metrics
- Aging Receipts
- Quality Performance
- Develop action plans to close performance gaps.
- Communicate results and operational priorities during daily management meetings.
Continuous Improvement
- Identify opportunities to improve processes, eliminate waste, and reduce operational costs.
- Participate in Kaizen events, Lean initiatives, and process optimization projects.
- Support warehouse management system (WMS/EWM) enhancements and operational implementations.
- Lead projects focused on safety, quality, service, inventory, and productivity improvements.
People Leadership
- Support performance management processes including goal setting, feedback, and recognition.
- Foster an inclusive and engaged work environment.
Cross-Functional Collaboration
- Partner with Customer Service, Planning, Transportation, Procurement, Manufacturing, Quality, and Finance teams.
- Support issue resolution and escalation management affecting customer service or operational performance.
- Participate in site leadership meetings and contribute to strategic planning activities.
Key Performance Indicators (KPIs)
The Associate Operations Manager will be evaluated on:
Safety
- OSHA Recordable Rate
- Near Miss Reporting
Service
- On-Time Shipping In Full (OTIF)
- Order Cycle Time
- Customer Service Performance
Inventory
- Inventory Accuracy
Productivity
- Labor Productivity
- Units Processed per Labor Hour
Quality
- Non-Conformances
- CAPA Completion
- Audit Performance
Continuous Improvement
- Cost Savings
- Process Improvements Implemented
- Project Completion Metrics