Orthodontics Office Manager (145th & N Penn - OKC, OK)

Position Summary

Working directly with Doctors, administrative and clinical staff, this position ensures that all aspects of the practice operate fluidly and effectively. This position is responsible for establishing the highest level of patient care and satisfaction, including resolving patient complaints. Oversees the daily management of the ortho practice, including the planning, organizing, directing, and coordinating of all administrative and clinical tasks and resource allocation. Creates an environment that highlights the talents of the staff to see that patients receive the highest standard of orthodontic care.

Essential Functions

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Manages and oversees daily office operations, including doctors and administrative and clinical staff, patient interactions, scheduling, and short-term office planning.
• Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.
• Constantly debriefs Executive Office on practice business, including administrative and clinical updates, to ensure continuing operational growth and improvement.
• Determines work schedules and work assignments for doctors, and administrative and clinical employees.
• Develops and spearheads the practice, providing employees with constructive feedback to improve individual and team morale.
• Provides written and oral instruction or feedback to employees to enhance employee relations.
• Creates an environment conducive to achieving practice performance goals.
• Assists in the development of administrative and clinical training materials and programs.
• Conducts yearly performance evaluations for administrative and orthodontic clinical staff.
• Monitors daily, weekly, and monthly employee performance, giving positive feedback and administering disciplinary action or employee terminations following company protocol.
• Prepares and delivers timely administration of all paperwork and reports.
• Plans and continuously monitors and updates office budget with a focus on staffing and resource allocations.
• Liaison to Maintenance Department, ensuring office fixtures, furnishing, grounds and attendant repairs to such are timely reported and performed, and adequate administrative and clinical supplies are on site.
• Ensures office compliance with licensing laws, health, safety and other statutory regulations.
• Supports the Dental Depot mission statement by providing a positive example for staff.
• Communicates respectfully and courteously with patients, vendors, and employees.
• Proficiently uses conflict resolution and problem-solving techniques to manage interpersonal office conflict and patient complaints.
• Increases knowledge and skills through self-study and other education.
• Completes annual education and/or licensing requirements if applicable.
• Maintains dependable job attendance and can be relied on to follow through with assigned tasks.
• Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.
• Position may be required to relocate to other Dental Depot clinics either permanently or on a short term basis due to office needs, on an as needed basis at the discretion of Management.
• This position may complete other Administrative and Maintenance tasks as assigned by Management.
• Maintain regular and reliable attendance