Business Office Assistant, Orthodontics

Position Summary

Perform all orthodontic business office duties including standing and greeting patients, checking patients in and out through ES, answering multi line telephone with Scheduling Institute dialog, scheduling and confirming appointments via telephone or internet and compiling and recording patient charts and correspondence. Build positive relationships with patients by efficiently, effectively, and courteously communicating information.

Essential Functions

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Answer telephones and direct calls to appropriate staff using the Scheduling Institute dialog.
• Schedule and confirm patient appointments.
• Operate office equipment, such as voice mail messaging systems, and use word processing, label making software, copier, printer and scanner.
• Maintain medical records and correspondence files.
• Stand and greet patients, ascertain purpose of visit, and direct them to appropriate staff.
• Compile and record medical charts, reports, or correspondence.
• Receive and route messages or documents, such as laboratory cases and faxes, to appropriate staff.
• Balances day sheets for Orthodontics and closes the office at least one night per week.
• Collects patient payments over the counter.
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
• Interview patients to complete documents, health histories, or forms, such as intake or insurance forms.
• Complete insurance verification forms.
• Position may be responsible for opening the office.
• Position is responsible for pulling and accurately filing charts.
• Ensures printed material and forms are up to date. Registration forms annually, insurance verification forms semi-annually and Soonercare Forms are updated daily.
• Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.
• Position may be required to relocate to other Dental Depot clinics either permanently or on a short term basis due to office needs, on an as needed basis at the discretion of Management.
• This position may complete other Administrative and Maintenance tasks as assigned by Management.
• Maintain regular and reliable attendance

Skills & Abilities

Education:

High School Graduate or General Education Degree (GED): Required

Experience:

No prior experience necessary

Certifications & Licenses:

Must complete certification for Scheduling Institute within 30 days of employment.

Computer Skills:

Efficiently operates assigned computer software and other equipment, including Eaglesoft, Dolphin and Microsoft Office Suite.

Other Requirements:

Must have a valid driver's license, proof of valid vehicle insurance and must have annual Motor Vehicle Record Check, as a condition of employment if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes.
Must have knowledge of CDT Codes and pass the bi-annual Dental Depot CDT codes test

Position Qualifications

Physical Demands

N (Not Applicable)

Activity is not applicable to this position.

O (Occasionally)

Position requires this activity up to 33% of the time (0 - 2.5 hrs/day)

F (Frequently)

Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)

C (Constantly)

Position requires this activity more than 66% of the time (5.5 hrs/day)

Physical Demands

Lift/Carry

Stand

C

40 lbs or less

F

Walk

C

Sit

C

Manually Manipulate

C

Reach Outward

C

Push/Pull

Reach Above Shoulder

F

40 lbs or less

F

Climb

O

Crawl

O

Squat or Kneel

O

Bend

F

Grasp

C

Speak

C

Other Physical Requirements

Vision (Near)

Ability to wear Personal Protective Equipment (PPE) - Such as safety glasses, surgical masks and protective gloves

Work Environment

While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals, body fluids, blood borne pathogens, and the risk of radiation. The noise level is usually moderate. As the ortho practice is heavily dependent on scheduling, the general environment can become hectic at times. Therefore, the employee must be able to handle effectively the normal anxieties associated with the job.