What are the responsibilities and job description for the Customer Service Representative position at DeNooyer Chevrolet?
Customer Service Representative:
In this position you will be the face representing our company culture. It is imperative that you are a friendly and positive person by nature. The Customer Service Representative position requires high-level customer service, communication, and organization. Must be able to interact with customers (over phone and face-to-face) to provide the highest level of communication throughout each transaction. Must have an extremely positive-friendly demeanor and enjoy working with the general public.
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint and selecting the most appropriate Manager to handle each situation.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Contributes to team effort by accomplishing related results as needed.
What We Offer:
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Flexible Work Schedule
- Discounts on products and services
Qualifications / Skills:
- Customer service
- Quality focus
- Problem solving
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking
- No experience necessary/ will train the right candidates