What are the responsibilities and job description for the Customer Service Representative position at Upstate Shredding?
Ben Weitsman of Albany LLC, a division of the Weitsman Family of Companies, the East Coast's largest privately held scrap metal processor, is currently looking for an Customer Service Rep at our Albany, NY location to work the scale.
Weitsman Family of Companies is an employee-oriented company that offers a competitive benefits package including Medical, Dental, Vision, 401K, and Employer Paid Life Insurance. We also offer paid time off which includes 2 weeks’ Vacation earned within the first year of employment and 6 observed Holidays.
Position Overview
Weitsman Family of Companies is an employee-oriented company that offers a competitive benefits package including Medical, Dental, Vision, 401K, and Employer Paid Life Insurance. We also offer paid time off which includes 2 weeks’ Vacation earned within the first year of employment and 6 observed Holidays.
Position Overview
- Weigh and purchase inbound scrap, obtain required information from customers for all transactions, and complete purchasing and shipping documents.
- Perform general office administration duties such as answering the phones, greeting customers, and answering emails as well as other duties as assigned by the Manager.
- Provide a best-in-class customer experience.
- Willingness to learn all aspects of the office.
- Willing to cross-train in other positions and assist other teammates as needed.
- Ability to work in a fast-paced, non-stop environment while providing excellent customer service.
- 3 years of previous customer service experience preferred.
- Must be able to work well under pressure while providing excellent customer service.
- Ability to multitask within a highly dynamic, fast-paced work environment, with the ability to meet critical deadlines.
- Must have excellent customer service, communication, organizational, and time management skills.
- Dependable and consistent work ethic.
- Must have the willingness to learn the facets of the scrap metal recycling industry.
- Computer experience preferred which includes Microsoft Excel, Word, and Office, and the ability to learn in-house systems (Buy Back Pro).
- Ability to meet attendance schedule with dependability and consistency.
- Must be able to pass all pre-employment requirements, which include but is not limited to a drug screen test and background check.
- Medical, Dental, & Vision
- 401 K
- Employer Paid Life Insurance
- Paid Holidays (6)
- Paid Vacation