Customer Service Coordinator (Contact Center)

Description:

As a Coordinator, Contact Center Customer Service, you serve as the voice of the brand to engage with consumers and respond to inquiries, complaints and praise. This role supports the Cllient's Nutrition CES team and all brands within the scope of this team.

Schedule:
Onsite Role
Mon - Fri with a start time between 10a - 2p, 40 hours per week. There is a weekend rotation amongst associates - they wouldn't be working every weekend and typically it is Saturday or Sunday (not both).

KEY RESPONSIBILITIES:
• Phone channel focused with the ability to flex to e-mail, live chat, SMS text, eCommerce, and ratings and reviews as needed.
• Support all brands within the scope for Client Nutrition
• Foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education, and personalized solutions.
• Facilitate and support eCommerce intiatives and product transactions
• Process quality incidents in accordance with FDA and Client requirements.
• Competency with CRM Salesforce Engage OMNI, Product Information, Consumer Data Privacy handling
• This position may support a 24/7 engagement center and could require availability for holidays, evenings and weekends.

QUALIFICATIONS / CERTIFICATIONS:
• High School Diploma or GED
• Additional education or certification in customer service considered a plus
• Strong communication (both verbal and written) and interpersonal skills
• Computer and/or systems knowledge
• Problem solving skills
• Customer service skills