What are the responsibilities and job description for the Lead Service Advisor position at Denali Harley-Davidson?
Lead Service Advisor – Denali Harley-Davidson (Wasilla, AK)
Full-Time | Competitive Pay Bonuses | Harley-Davidson Dealership
Denali Harley-Davidson is looking for a Lead Service Advisor to join our team in Wasilla, AK. We’re a dealership built on passion, integrity, and the Harley-Davidson lifestyle, and we’re looking for someone who can bring that same energy to our Service Department.
If you take pride in organization, communication, and creating an awesome customer experience, this could be your next great ride.
What You’ll Do
- Greet riders, write accurate repair orders, and clearly communicate estimates and timelines.
- Assign work to technicians, review progress, and ensure top-quality repairs.
- Submit warranty claims promptly and accurately.
- Create new business by prospecting existing and past customers, reviewing service histories, and identifying upcoming maintenance needs.
- Use multi-point inspections and technician recommendations to drive labor sales.
- Partner with Parts, Sales, and Technicians to deliver seamless service experiences.
- Help train new Service and Parts team members and maintain a clean, organized shop.
What You’ll Need
- 2 years of service writing or shop experience, or a proven ability to learn fast.
- Excellent communication, multitasking, and customer service skills.
- Strong organizational habits and attention to detail.
- Knowledge of Harley-Davidson motorcycles or willingness to learn.
- Motorcycle endorsement preferred (or ability to obtain).
What You’ll Get
- Competitive base pay performance bonuses
- Health, dental, and vision coverage
- 401(k) with company match
- Harley-Davidson training & certification opportunities
- Employee discounts on bikes, parts, and apparel
- Supportive, rider-driven team environment
Apply today and join the Denali Harley-Davidson family.
Bring your passion, your professionalism, and your love for the ride — we’ll take it from there.
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $50,000 - $65,000