Regional IT Infrastructure Manager

Regional IT Infrastructure Manager, Americas

Position Summary

The Regional IT Infrastructure Manager, Americas, is a senior leadership role responsible for the strategy, design, implementation, and operation of the company’s IT infrastructure across the Americas region. This includes on-premise data centers, cloud platforms (Azure, AWS), networks, servers, storage, security, and end-user computing. This leader will align technology initiatives with business objectives, drive modernization through automation/AI, and ensure reliability, security, scalability, and regulatory compliance.

Key Responsibilities

• Strategic Leadership & Planning

Develop and execute a comprehensive IT infrastructure roadmap aligned with company growth and digital transformation initiatives. Communicate complex technical concepts in business terms and provide clear recommendations to senior executives.

• Infrastructure Management & Operations

Oversee the architecture, engineering, and operations of all regional IT infrastructure—including LAN/WAN/VPN networks, servers (physical/virtual), storage, data centers, and multi-cloud environments. Ensure high availability, performance, and resilience through robust design and proactive monitoring.

• Leadership & Team Development

Lead, mentor, and develop a high-performing, cross-functional infrastructure and operations team. Foster a culture of accountability, collaboration, innovation, and continuous improvement. Demonstrate strong interpersonal and communication skills at all organizational levels.

• Security & Compliance

Partner with the CISO and Information Security teams to implement cybersecurity controls, manage risk, and ensure compliance with regional regulations (e.g., HIPAA, NIST 800-171, SOX, PCI). Strengthen infrastructure security posture across all environments.

• Automation & AI-Driven Optimization

Drive automation initiatives to enhance operational efficiency, reduce manual effort, and improve speed, reliability, and scalability across infrastructure and operations.

• Vendor & Financial Management

Manage the regional infrastructure budget, forecast future needs, and optimize on-prem and cloud spending. Oversee vendor relationships, negotiate contracts, and ensure delivery of services in line with SLAs.

• Disaster Recovery & Business Continuity

Develop, maintain, and routinely test DR and BCP plans to minimize downtime and ensure operational resilience across the region.

• Service Desk & End-User Computing

Provide leadership and oversight for the IT Service Desk to ensure high customer satisfaction. Partner with business units to align support services with organizational needs.

• Enterprise Applications Support

Collaborate with application teams and maintain strong knowledge of enterprise applications, including SAP ERP, CRM, manufacturing systems, and engineering/R&D platforms.

• Project & Portfolio Management

Demonstrate strong planning, organizational, and leadership skills. Mobilize teams, manage priorities, resolve conflicts, and deliver results in ambiguous environments. Lead project and portfolio planning, reporting, and resource allocation.

Qualifications & Requirements

• Education:

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field; Master’s degree preferred.

• Experience:

10–15 years of progressive experience in IT infrastructure and operations, including 5–8 years in a senior management role overseeing multi-site or regional/global teams.

• Skill/Job Requirements:

Demonstrated experience planning and deploying IT infrastructure to support new facilities, renovations, and space planning.

Experience managing IT infrastructure such as compute, storage, network, virtualization (on-prem and cloud), data center management, and infrastructure capacity planning

Proven experience in developing long-term infrastructure strategies that scale with organizational needs while optimizing cost efficiency.

Strong understanding of facility-related IT requirements including structured cabling, network closets, HVAC for IT, and power redundancy.

Ability to lead cross-functional teams and interface with construction, real estate, and facilities management groups.

Excellent leadership, communication, and project management skills

Strong planning, organizational, and leadership skills, including the ability to mobilize and motivate teams, set direction and approach, resolve conflict, deliver tough messages with grace, and execute with limited information and ambiguity

Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels

Competent in project management, governance formulation, and team management

Hands-on experience in project/portfolio resource planning, reporting, prioritization, and budgeting

• Leadership Skills:

Strong strategic thinking, problem-solving, communication, and stakeholder-management skills. Demonstrated ability to lead organizational change and large-scale initiatives.

• Certifications (Preferred):

PMP, CISM, CISSP, ITIL, and cloud certifications (Azure/AWS).

• Additional Expertise

Bilingual English-Mandarin (Preferred)