What are the responsibilities and job description for the Field Application Engineer - Thermal/Cooling position at Delta Electronics Americas?
Delta Electronics is a global innovator at the forefront of technologies powering the future. Since 1971, we’ve been leading the way in high-efficiency power and thermal management solutions. Today, we’re driving transformation across industries with smart, sustainable systems that enable everything from AI, industrial automation, and data centers to EV charging, renewable energy, and intelligent buildings.
Delta is powering the AI age with cutting-edge infrastructure solutions for hyperscale and edge data centers. Our high-efficiency power systems, thermal management, and intelligent monitoring technologies help the world’s largest data operators achieve peak performance and sustainability. Join us to help build the cornerstone solutions that will run tomorrow’s digital world.
Key Responsibilities
The Senior Field Application Engineer (FAE) will lead pre-sales and post-sales support initiatives by collaborating with customers, partners, and internal business groups (BGs) to drive successful sales conversions. This role requires leadership in technical solution development, customer relationship management, and training programs. The Senior FAE will serve as a technical expert and team leader, helping to drive strategy, ensure project success, and elevate team performance.
Job Objectives & Responsibilities:Leadership and Team Development
Life at Delta
EEO Statement
Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic.
Delta is powering the AI age with cutting-edge infrastructure solutions for hyperscale and edge data centers. Our high-efficiency power systems, thermal management, and intelligent monitoring technologies help the world’s largest data operators achieve peak performance and sustainability. Join us to help build the cornerstone solutions that will run tomorrow’s digital world.
Key Responsibilities
The Senior Field Application Engineer (FAE) will lead pre-sales and post-sales support initiatives by collaborating with customers, partners, and internal business groups (BGs) to drive successful sales conversions. This role requires leadership in technical solution development, customer relationship management, and training programs. The Senior FAE will serve as a technical expert and team leader, helping to drive strategy, ensure project success, and elevate team performance.
Job Objectives & Responsibilities:Leadership and Team Development
- Lead technical engagements with key customers, serving as the point of contact for critical projects.
- Mentor and guide junior FAEs, providing technical direction and leadership in customer-facing projects.
- Take ownership of complex technical challenges, ensuring proactive solutions and project success.
- Collaborate with cross-functional teams to align strategies, priorities, and resources.
- Lead the effort to understand customer requirements and develop tailored, optimized solutions.
- Prepare and present design proposals and technical submittals while influencing customer decisions.
- Oversee and perform on-site testing, installation, and troubleshooting of systems.
- Build and maintain strong, trust-based relationships with key customers, ensuring early involvement in design-in projects.
- Serve as a trusted advisor for customer technical needs and escalate issues when necessary to maintain customer satisfaction.
- Work closely with internal teams (HQ and Factory) to ensure smooth project execution and alignment of deliverables.
- Lead the development and delivery of technical training programs for internal teams, partners, and customers.
- Act as the go-to technical expert on data center solutions, power electronics, UPS systems, and power distribution technologies.
- Troubleshoot field failures and recommend improvements to products or processes.
- Continuously identify and communicate industry trends to the sales and product teams.
- Bachelor’s Degree in Electrical Engineering or a related field.
- 5 years of experience as a Field Application Engineer, Solutions Engineer, or in a leadership role within the data center thermal or cooling industry
- Preferred experience in CDU, liquid-to-air, liquid-to-liquid cooling.
- Demonstrated leadership experience in managing customer relationships, driving projects, and mentoring teams.
- Strong background in Power Electronics with the ability to solve complex technical challenges.
- Exceptional communication, organizational, and problem-solving skills.
- Self-driven, results-oriented leader with the ability to manage multiple projects under tight deadlines.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) with strong presentation skills.
- Experience working in a team leadership role with cross-functional groups.
- Ability to travel up to 20%, including overnight stays.
- Bilingual in Mandarin is a plus.
Life at Delta
EEO Statement
Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic.