What are the responsibilities and job description for the Customer Support Specialist position at Delta Electronics Americas?
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide
Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.
Role and Responsibilities:
Review and reconcile reports, transactions by comparing and correcting data.
Create tracking metrics and reports including but not limited to quarterly forecasts and quarterly operating reports among others in compliance with contractual terms Manage day-to-day operation to support business operations for internal cross-functional communications.
Analyze process improvement opportunities such as developing automated reporting templates/ applications. Contribute to team efforts by accomplishing ad hoc work as needed
Process Sales orders and track.
Qualifications:
- Ability to effectively work under pressure and meet challenging targets
- Positive attitude with a strong sense of accountability and ownership
- Excellent problem-solving skills and detail oriented to coordinate/follow up requests
- Demonstrated ability to manage multiple tasks with shifting priorities and tight deadlines in fast pace environment
- Strong written and oral communication skills to understand the needs of customers and internal stakeholders
- A team player with the ability to self-manage and flexibility for various tasks
- Preferred operation experience on distribution business
Duties/Responsibilities:
- Assist account manager/sales team to meet the performance target to provide an efficient and comprehensive service
- Support account manager/sales team in handling of inquiries, orders, issues, shipment, tracking, reports, and general follow up
- Works cross functionally with manufacturing and management teams and resolving issues timely as required
- Proactively interface with customers and serve as a point of main contact as request
- Coordinate sales related activities and maintain/monitor accurate data with efficiency
- Prepare sales operation reports and presentation materials as request
- Support sales administrative related functions
- Exercise creative thinking and apply experiences to improve processes as needed
Skills and Experience:
- 1-3 years of experience in a sales support position.
- Education: BA/ BS preferred in Business, Economics, Engineering or Finance
- Responsible, reliable, proactive, self-starter, and independent.
- Comfortable with fast-paced environment.
- Solid communication skills. Must be able to articulate and communicate complex data information or issues to executives, external stakeholders, and internal team members.
- Required:
- Outstanding analytical skills and exceptional attention to detail.
- Advanced in Microsoft Excel in addition to working level knowledge of other MS Office products such as Word and PowerPoint and SAP
- Experience in B2B & distribution business model, tech industries preferred
- Previous experience supporting sales management preferred and Bachelor degree preferred