What are the responsibilities and job description for the Customer Support Specialist (E-commerce) position at Intellipro Group Inc?
Job Title: Merchant Operations Specialist
Location: Seattle, WA, USA (On-site, 5 days/week)
Job Type: Contract Role
Contract Duration: Initial contract for 6 months, with possible extension
Hourly Rate: Up to $28-32/hr on W2
Position Overview:
We are seeking a detail-oriented and proactive Costumer Support Specialist to join our team. In this role, you will provide operational support to sellers, ensuring smooth interactions and issue resolution according to established procedures. This role is critical in maintaining seller satisfaction and operational efficiency on our platform.
Key Responsibilities:
- Respond to seller inquiries via phone, email, and chat promptly and professionally.
- Troubleshoot and resolve issues related to inventory, shipments, orders, and account health.
- Provide accurate guidance to sellers on policies, procedures, and best practices.
- Collaborate with internal teams to identify and resolve systemic issues affecting sellers.
- Document interactions and resolutions accurately in the support system.
- Escalate complex issues to higher-level support or relevant departments as needed.
- Maintain high levels of seller satisfaction by ensuring timely and effective issue resolution.
- Follow standard operating procedures (SOPs) to ensure consistency and accuracy in operations.
Qualifications:
- Bachelor’s degree preferred.
- Minimum 2 years of experience in customer service, seller support, or operations roles—e-commerce or logistics experience a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical skills.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Familiarity with seller platforms and services is advantageous.
- Proficient in Microsoft Office Suite and comfortable learning new software tools.
- Ability to work independently with minimal supervision.
About Us:
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
Job Types: Full-time, Contract
Pay: $28.00 - $32.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $28 - $32