Quality Assurance Coordinator

Delta Mission and Values

Delta’s Mission: To enrich the lives of individuals and families through outstanding community-based support and mutually rewarding relationships.

Values: Customer Focus, Performance Excellence, Learning and  Growth

Position Summary

The Quality Assurance Coordinator is responsible for monitoring the systematic operations of the residential and vocational programs. This person will serve as a liaison between the local office and the national office. This person will be held accountable for ensuring the appropriate implementation of policies and procedures and ensuring programs are completely in compliance with state rules, regulations and agency policies.

Reports to: The Director of Quality Assurance

Principal Duties and Responsibilities

• Schedule and conduct Quality Assurance audits of individual financial records and personnel files to include training records, medication administration records, medical records.
• Conduct comprehensive record reviews.
• Conduct physical site inspections of homes and program locations.
• Submit a quarterly report card to the Quality Assurance Director and  Regional/State Director.
• Conduct a 30-day initial audit of all new homes and programs.
• Audit individuals’ in-house accounts to verify that required documentation is maintained, accounts are monitored by the designated staff and balances are correct
• Communicate findings of audits to the State Director, RegionalDirector and Quality Assurance Director.
• Recommends any necessary changes in current policy and procedures.
• Conduct staff training as needed.
• Complete required training to become a Certified Investigator.
• Conduct investigations as required.
• Maintain a master file of all audit findings.
• Cooperate with the Department of Human Services staff in any investigation or inspection.
• Cooperate with all internal or external audits or investigations as a condition of continued employment.
• Maximize the development and capacity of staff to advance the mission and values of Delta.
• Ensure the full capacity of programmatic resources.
• Promote and demonstrate ethical and professional conduct at all times ensuring employees conduct. themselves in an ethical and professional manner.
• Promote continuous quality improvement projects and ongoing performance measures.
• Promote and address Delta’s Risk Management Program for the health and safety of individuals and employees.
• Perform other duties as assigned.

Requirements

• Ability to form collaborative working relationships with diverse populations, including working with individuals of diverse cultures, ethnicities, gender, age, sexual orientation, socioeconomic status, religion, education background, etc.
• Ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds.
• Demonstrated commitment to diversity, equity and inclusion.
• Aptitude for balancing multiple priorities with strong organization, time management and prioritization skills.
• Ability to self-direct, self-pace, multi-task and function well under the pressure of deadlines and conflicting priorities.
• Ability to work effectively with people, facilitating their growth and development.
• Ability to use acquired knowledge of supervisory and administrative principles and methods.
• Ability to read, write and speak English and communicate effectively with all constituencies of a

diverse community; perform arithmetic calculations.

• Ability to use telephone, voice mail, copier, facsimile machine, calculator, computer and other office equipment.
• Fully proficient in Microsoft Office, software applications and the ability to learn new and emerging technologies.
• Ability to operate vehicles with a valid driver’s license in accordance with applicable state laws, insurance provider requirements and company policies and procedures.

Position Qualifications

• Bachelor’s degree from an accredited college or university.
• Associates degree or sixty (60) credit hours from an accredited university or college and four (4) years’ experience working with persons with intellectual disabilities may be substituted for Bachelor’s degree.
• Two (2) years’ work experience working directly with persons with intellectual disabilities
• Two (2) years’ work experience using electronic health records and database management.
• Valid driver’s license in the state of residence with a satisfactory driving record.
• Commitment to and knowledge of community-based support for persons with disabilities
• Working knowledge of management of an effective Quality assurance program
• Ability to present facts and recommendations effectively in oral and written form
• Independent judgment is required to plan, prioritize, and organize diversified workload
• Knowledge and understanding of local regulatory agency operations