What are the responsibilities and job description for the Co-op, Airport Customer Service and Cargo Project Management (Fall 2026) position at Delta Air Lines?
How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
As part of Delta’s Customer Experience business unit, the Airport Customer Service (ACS) and Cargo (CGO) teams play a vital role in shaping the travel journey—from welcoming customers at the ticketing counter to ensuring a clean, efficient airport experience and timely baggage delivery at their destination. Supporting over 22,000 airport operations professionals across 300 destinations in 52 countries on six continents, ACS and Cargo are at the heart of Delta’s global operations.
We are seeking highly motivated undergraduate students to join our Co-Op Program, where you’ll gain hands-on experience in airport operations, project management, and process improvement.
Key Responsibilities
As a Co-Op, you will collaborate with a team of airport operations professionals to:
This is a three-semester alternating Co-Op program. Students must complete all rotations before graduation:
What You Need To Succeed (Minimum Qualifications)
What Will Give You a Competitive Edge (Preferred Qualifications)
This program offers a unique opportunity to gain real-world experience, develop professional skills, and contribute to impactful projects in a global airline environment. While participation does not guarantee full-time employment, it provides a strong foundation for future career opportunities.
As part of Delta’s Customer Experience business unit, the Airport Customer Service (ACS) and Cargo (CGO) teams play a vital role in shaping the travel journey—from welcoming customers at the ticketing counter to ensuring a clean, efficient airport experience and timely baggage delivery at their destination. Supporting over 22,000 airport operations professionals across 300 destinations in 52 countries on six continents, ACS and Cargo are at the heart of Delta’s global operations.
We are seeking highly motivated undergraduate students to join our Co-Op Program, where you’ll gain hands-on experience in airport operations, project management, and process improvement.
Key Responsibilities
As a Co-Op, you will collaborate with a team of airport operations professionals to:
- Analyze and measure operational performance to identify trends and improvement opportunities.
- Apply project management principles to support and lead initiatives.
- Work cross-functionally with stakeholders across business units in a professional, fast-paced environment.
- Provide process engineering and internal consulting services to enhance operational efficiency.
- Participate in data collection and analysis for projects impacting multiple departments.
- Identify and implement process improvements to boost productivity and customer satisfaction.
- Recommend innovative solutions to enhance the customer experience and evaluate the impact of proposed changes.
- Airport Customer Service (ACS)
- Cargo (CGO)
This is a three-semester alternating Co-Op program. Students must complete all rotations before graduation:
- Fall 2026
- Summer 2027
- Spring 2028
What You Need To Succeed (Minimum Qualifications)
- Currently pursuing a Bachelor’s degree in Industrial Engineering, Business Administration, Analytics, Statistics, Economics, Aviation Management, or a related field.
- Must be enrolled in a 4-year degree program and available for three alternating semesters.
- Strong communication skills and ability to present professionally to all levels of leadership.
- Demonstrated teamwork and commitment to continuous improvement.
- Proficient in Microsoft Office Suite, especially Excel and PowerPoint.
- Experience with data analytics tools such as SQL, SAS, Tableau, or Power BI.
- Eagerness to learn and adapt to new challenges.
- Commitment to diversity, safety, and security in the workplace.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Ability to interpret and synthesize large datasets to support decision-making.
- Comfortable working both independently and in team settings.
- Demonstrated leadership through student or community organizations.
- Skilled in developing clear, concise presentations to communicate findings and recommendations.
- Interest in learning leadership techniques, problem-solving, and conflict resolution strategies.
- Passion for the aviation industry and a strong interest in Delta Air Lines.
This program offers a unique opportunity to gain real-world experience, develop professional skills, and contribute to impactful projects in a global airline environment. While participation does not guarantee full-time employment, it provides a strong foundation for future career opportunities.