What are the responsibilities and job description for the Co-Op, Airport Customer Service PMO (Fall 2026) position at Delta Airlines?
United States, Georgia, Atlanta
Airport Customer Service
22-Jul-2026
Ref #: 33386
How you'll help us Keep Climbing (overview & key responsibilities)
BROAD SCOPE OF POSITION:
Assist with the various Atlanta Airport Customer Service internal consulting activities including gathering and analyzing information, formulating and testing hypotheses, developing and communicating recommendations, developing measurement systems, preparing for implementing performance improvements, and assisting in change management.
MAJOR DUTIES AND RESPONSIBILITIES:
- Provide quantitative and qualitative analysis of various work situations.
- Provide planning and analytical skills to various improvement projects.
- Assist in design and implementation of various business process improvement projects.
- Assist project teams involved in the development of measurement strategies and systems.
- Assist with other research efforts as needed.
Students must be able to complete 3 alternating rotations in Atlanta, GA in line with one of the below schedules:
Fall 2026 - 1st rotation
Summer 2027 - 2nd rotation
Spring 2028 - 3rd rotation
Benefits and Perks to Help You Keep Climbing
PRIVILEGES:
- Travel privileges are available to co-ops and their families.
- Training opportunities are available as needed.
What you need to succeed (minimum qualifications)
- Enrolled in an Undergraduate program in pursuit of a Bachelor’s degree, or similar 4-year degree program
- Work with project teams to define and solve unstructured problems with minimal direction, work on multiple assignments with strict deadlines, maintain confidentiality, and function effectively under pressure.
- Assist on projects requiring effective oral and written communication skills, performing analysis with close attention to detail and working with Delta people from all areas and levels.
- PC skills should include Microsoft Word, Excel, PowerPoint, and Access or willingness to learn these applications quickly. Experience in PC based project management tools, other database management software, and simulations applications are helpful.
- Should be able to work well with others on assignments.
- Must be a self-starter.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
What will give you a competitive edge (preferred qualifications)
Benefits:
Employee Discounts, 401K Plan, Vacation & Paid Time Off