FOS - Duty Pilot OCC/ACC, DPS

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

The part time Flights Ops Support role provides subject matter expert support to key projects and needs inside of Flight Training & Standards and Delta Professional Services (DPS). This role works on an ‘as needed’ basis for the area assigned. Flight Ops Support individuals should have a basic understanding and knowledge of FAA Part 121 air carrier operations and moderate to expert knowledge of specific areas of focus. This position will report to the DPS Manager of Delta Flight Training Operations.

Duty Pilots work in the Operations and Customer Center (OCC) and ATL Airport Customer Center (ACC). They are part of the Line Operations department of Flight Ops. The Duty Pilot desk and FAR 117 desk is covered 24/7, 365 days a year by having 3 daily shifts; the Duty Pilot is scheduled to work approximately 10-14 shifts per month in the OCC or ACC. All Duty Pilot positions are located at the General Offices or ACC in Atlanta, GA. The ACC Duty Pilot desk is covered with a day and evening shift.

Shift Hours

• Day: 0600-1400
• Evening: 1400-2200
• Night: 2200-0600
  
  

Essential Functions/Tasks

• Serving as the day-to-day point of contact for pilots on operational issues
• Providing support to pilots during safety related events, flights that require MCC input, or conflict resolution
• Coordinating cross-divisionally in the OCC/ACC for operational issues
• Connecting pilots with CPO and other departments for problem resolution
• Monitor communication channels to mitigate operational impacts
• Analyze flight schedules and coordinate with ACS to identify flights that will alter our operation
• Monitor and assist with DOT 3/4 compliance
• Assess pushback delays for accuracy and identifying trends
  
  

What You Need To Succeed (Minimum Qualifications)

• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces a diverse set of people, thinking and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
• Previous Pilot required
  
  

Knowledge, Skills & Abilities

• Solid organizational and leadership skills
• Familiarity with Flight Operations infrastructure
• Excellent verbal, written and presentation skills.
• Solid computer skills including proficiency with Office 365 and other Delta/DPS software.
• Work in a fast-paced environment while maintaining an attention to detail
  
  

Competency Statement(s)

• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Problem Solving - Ability to make critical decisions while following company procedures.
• Attention to Detail – Ability to produce work that is compliant and error-free while meeting established deadlines.
• Diversity - Ability to work in a friendly, respectful and professional manner with people regardless of their age, gender, race, ethnicity, religion, national origin, disability etc.
• Honesty/Integrity/Ethical Standards – Ability to maintain high moral standards and be honest and ethical while performing job duties.
• Innovative and strategic thinker.
  
  

Experience With

What Will Give You a Competitive Edge (Preferred Qualifications)

• Microsoft Office
• Smartsheet
• DBMS
• OSS
  
  

Benefits And Perks To Help You Keep Climbing

• Space Available Personal Travel to include eligible dependent
• Medical, Dental and Vision Plans available
• Profit Sharing
• 401(k) match (following one year of service)