Client Support Technician

3.       Position Description and Job Skill Set

Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop PCs, laptops, printers, monitors, and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.

Required Skills/Experience

Typically requires a high school diploma, vocational training, or an Associate’s/Bachelor’s degree in Information Technology or

Computer Science. 1 to 4 years of relevant IT support or service desk experience. Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools. Strong communication, patience, customer service mindset, and problem-solving abilities

Preferred/Not Required

Preferred skills/experience CompTIA A , CompTIA Network , or Microsoft credentials are preferred.

Beginner: 1-2 years       Intermediate: 3-5 years       Advanced: 5-7 years       SME: 7 years

Skill Set

Skill Level

(See key code above)

Required/Preferred

Notes

Operating Systems  

Microsoft Windows 11

Intermediate

Required

Azure/Active Directory

Intermediate

Preferred

Programming Language/Development Tools

Powershell

Intermediate

Preferred

Hardware

Desktops/Notebooks

Intermediate

Required

Printers

Intermediate

Required

Wireless Devices

Intermediate

Required