What are the responsibilities and job description for the Client Support Technician | W2/1099 Role | Applicant Must Be Current MS Resident position at V.L.S. Systems, Inc?
NOTE: APPLICANT MUST BE ON OUR W2 OR 1099 AND CURRENT MS RESIDENT. NOT ACCEPTING SUB-VENDORS.
Job Description:
POSTING TITLE Client Support Technician
WORK LOCATION 200 North Street, Jackson MS 39201
REMOTE OPTION 100% Onsite, Do NOT submit remote candidates
DURATION 8 Months w/Extensions
INTERVIEW MS Teams or In-Person
DESIRED CAREER LEVEL Intermediate
EDUCATION LEVEL HS or GED
OVERTIME Yes
ON-CALL REQUIRED No
TRAVEL FREQUENCY No
CRIMINAL/DRUG BACKROUND CHECK REQUIREMENT Background Check
POSITION DESCRIPTION:
Provides a full range of on-site and remote end-user support for the Agency network. Repair desktop PCs, laptops, printers, monitors, and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.
REQUIRED SKILLS/EXPERIENCE:
· Typically requires a high school diploma, vocational training, or an Associate’s/Bachelor’s degree in Information Technology or Computer Science.
· 1 to 4 years of relevant IT support or service desk experience.
· Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools.
· Strong communication, patience, customer service mindset, and problem-solving abilities
PREFERRED/NOT REQUIRED: Preferred skills/experience:
· CompTIA A , CompTIA Network , or Microsoft credentials are preferred.