Aquatics Operations Manager - Full Time

Summary:  The Aquatic Operations Manager assists in overseeing the daily operations of the waterpark, supporting areas such as Operations & Risk Management, Team Leadership, Administrative Functions, Guest Service, and Seasonal Planning. This role is ideal for a strong leader with experience in aquatic facility management who is comfortable balancing both administrative responsibilities and hands-on operational support.

This position is primarily administrative (approximately 60%), with responsibilities including planning, scheduling, compliance, documentation, and team oversight. The remaining (approximately 40%) of the role is operational and includes hands-on involvement such as conducting lifeguard training and in-service sessions, checking on lifeguards, providing safety coverage when needed, and supporting peak operational demands.

This is a full-time, year-round position with a seasonal schedule structure. During the peak operating season (May–October), flexibility is required, including evenings, weekends, and holidays. During the off-season, the schedule transitions to more traditional weekday hours, with limited or no weekends and overtime. DelGrosso's offers A SUPERIOR BENEFITS PACKAGE INCLUDING EMPLOYER PAID HEALTHCARE, VISION, LIFE, SHORT & LONG-TERM DISABILITY, EMPLOYER-MATCHED 401K, PAID TIME OFF, VOLUNTARY DENTAL  AND MORE!

• Hours: 40–50 hours per week during peak season

• Schedule: Variable in-season; more consistent weekday schedule in the off-season

• Starting Pay Range: $18.26 – $21.17 per hour

Education & Qualifications:         Must be at least 18 years of age with a high school diploma or GED. A Bachelor’s Degree in Recreation Management, Aquatics, Hospitality, or a related field is strongly preferred. A minimum of 1 to 5 years of experience in aquatic operations or waterpark management is strongly preferred, along with prior supervisory or leadership experience. Must be able to work 40–50 hours per week on a variable schedule including evenings, weekends, and holidays. Must have strong leadership, communication, and customer service skills, and be able to respond effectively to emergencies while maintaining professionalism. Knowledge of Ellis & Associates standards, safety regulations, and basic administrative functions such as scheduling, documentation, and payroll is preferred. Must maintain a neat appearance, be dependable, and work effectively in a fast-paced, outdoor environment. Certifications: Must possess or obtain within 6 months of start date: Aquatic Facility Operator (AFO) or Certified Pool Operator (CPO). Ellis & Associates Lifeguard Instructor License (includes CPR, First Aid, and AED) The Lifeguard Instructor License serves as the Ellis & Associates Lifeguard Certification. To obtain the Instructor License, the employee must successfully pass all pre-requisite physical testing required for the Special Facilities Lifeguard License (swim test, brick test, water tread, etc.) as part of their Instructor Training. 

Essential Functions:

• Supervise all aquatic attractions, including the kids pool, water slides, lazy river, wave pool, and splash zones.
• Maintain all required certifications, including the Ellis & Associates Lifeguard Instructor License, and ensure training is delivered in accordance with E&A standards.
• Monitor lifeguard zones and rotate staff to ensure consistent surveillance and guest safety.
• Ensure lifeguards are meeting/exceeding E&A Lifeguard Training Program Standards.
• Provide leadership and stability in responding to all incidents and emergency situations.
• Anticipate, recognize, and respond in a timely manner according to Ellis & Associates International Lifeguard Training Program Standards.
• Ensure proper documentation of all incidents and emergencies.
• Contact Ellis & Associates in the absence of the Assistant Director of Aquatics.
• Visually monitor water quality and notify facility maintenance or the Assistant Director of Aquatics immediately of any concerns.
• Ensure compliance with all Federal and State laws, Child Labor Laws, Pennsylvania Department of Health regulations, Model Aquatic Health Code, Americans with Disabilities Act, and OSHA regulations.
• Adhere to and ensure compliance with all company safety policies and procedures.
• Maintain the facility and equipment, conduct hazard inspections, review/complete injury reports, recommend corrections, and ensure follow-through.
• Work in various weather conditions including sunlight, heat, humidity, rain, hail, and cold.
• Assist with recruiting, interviewing, and hiring seasonal team members.
• Attend recruiting and promotional events offsite as directed.
• Assist with the training, scheduling, and supervision of seasonal lifeguards and the aquatic leadership team.
• Coach and develop team members by providing support while upholding company policies and values.
• Ensure compliance with company and department policies/procedures as outlined in the Employee Handbook and Department Manuals.
• Complete and review disciplinary actions as directed.
• Re-train team members when necessary.
• Oversee the annual performance review process for all seasonal aquatics team members.
• Manage departmental staffing, equipment, and inventory levels.
• Maintain accurate records of department documentation including certifications, training logs, incident reports, and inspections.
• Assist with updating department training presentations, policy/procedure manuals, and documentation forms.
• Review and approve timesheets and manage payroll according to company policy.
• Work collaboratively with Human Resources, Maintenance, and Guest Services.
• Communicate effectively with team members and guests, providing friendly and courteous service.
• Provide excellent customer service and handle guest inquiries or complaints related to aquatic operations.
• Promote a safe, fun, and family-friendly environment.
• Assist with the planning and execution of lifeguard training classes.
• Collaborate with the Assistant Director on training program development.
• Process course registration requirements.
• Teach lifeguard training classes.
• Assist with transportation, setup, and teardown of training equipment.
• Coordinate ongoing in-service training and lifeguard audits.
• Plan and develop company and department projects and events.
• Maintain and protect employee, customer, and consumer confidentiality.
• Report to and from work at assigned times.
• Complete other duties as assigned.
• Must be honest, reliable, and able to work in a team environment.
• Provide ongoing support to co-workers.
• Adhere to dress code policy.

Salary : $18 - $21