Operations Manager, Titletown

Delaware North is seeking an Operations Manager to lead operations at Titletown District and Ariens Hill in Green Bay, Wisconsin. In this role, you will oversee concessions, park operations, and café services, ensuring exceptional guest experiences across these premier destinations. The Operations Manager will drive operational excellence, support business growth and profitability, and foster strong client and guest relationships by delivering high-quality products, efficient service, and outstanding hospitality.

* Competitive relocation package! 

Minimum – Anticipated Maximum Base Salary: $55,300 - $74,600 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• Relocation assistance provided
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

• Oversee the team, including developing, promoting, corrective counseling, mentoring, evaluating performance, and providing positive feedback to improve overall performance.
• Manage and oversee restaurant and concessions operations effectively and efficiently according to Delaware North hospitality standards within 46 Below Cafe, Titletown park activations, 4th & Strong Cafe, and Skating & Tubing operations
• Oversee alcohol compliance, training and quality standards, including, but not limited to Delaware North’s 4 Key Elements of Service, S.E.R.V.E, on the job training, etc.
• Maintain existing programs and develop new creative concepts that ensure the highest possible quality of food service.
• Oversee prices and portions for products and services within approved profit plan guidelines.
• Provide and administer, in accordance with corporate policy, an effective system for cash, inventory, payroll, and yield control. Ensure compliance with accounting policies and procedures.
• Ensure proper repair and maintenance of foodservice equipment; initiate capital budget to replace, remodel equipment and facilities.
• Directly accountable for budget and profitability of departments with the General Manager. Develop financial objectives consistent with company objectives.

• Minimum of three years' management experience in a high-volume concession or catering environment, preferably in a venue of significant size and scope, as well as prior food service operations experience.
• Familiarity with standard food and beverage equipment, inventory, cost control, and purchasing.
• Strong leadership skills are a must.
• Excellent client relationship management skills.
• Strong financial acumen; analytical and detail-oriented.
• Familiar with POS and inventory software.
• No degree required.

Days
Evenings
On call
Holidays
Weekends
Events
OT as needed

Delaware North has operated concessions, premium dining, and restaurants at the Green Bay Packers' Lambeau Field and Titletown since 2012. At Titletown, we operate Homefield Pub Social, featuring Topgolf Swing Suites, and host special events, including seasonal sledding and ice skating.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100 years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.