Administrative Assistant - Service, Metro Office

At Delaware Elevator, Inc. (DEI), we have been a trusted leader in elevator solutions since 1946. Our mission is simple: provide responsive service tailored to the needs of our valued customers. We pride ourselves on being large enough to solve complex problems while remaining small enough to offer personalized care. When you join DEI, you become part of a dedicated and supportive team that welcomes innovation, growth, and collaboration.

Position Overview

We are seeking an Administrative Assistant to join our Service Department. In this role, you will provide essential administrative support, ensuring smooth operations and excellent customer service. If you are organized, proactive, and ready to make a difference, this is an exciting opportunity for you.

Essential Functions

• Answer calls and emails from Technicians, providing assistance as needed.
• Create service tickets for Technicians as a backup when required.
• Prepare and send repair/safety order proposals, coordinating with Technicians and Service Managers for pricing and specifications. Forward large repair proposals to corporate.
• Track accepted proposals in the parts log, ensuring regular updates and proper communication.
• Generate purchase orders as requested by field Technicians and managers.
• Assist with parts pricing and availability inquiries. Process parts requests and assist with ordering.
• Schedule repair work upon proposal acceptance and parts receipt; coordinate smaller repairs directly with customers.
• Maintain a shared parts spreadsheet for visibility and updates. Match packing slips with purchase orders and update the Total database.
• Notify Technicians when parts are received.
• Provide regular customer updates on repair progress.
• Maintain a clean and organized office and parts room.
• Assist with obtaining security clearances for jobsites.
• Track, manage, and follow up on Safety Orders for the Metro area, ensuring weekly updates to corporate headquarters.
• Manage large accounts, including generating and processing proposals, ordering parts, and scheduling manpower.
• Create shipping labels and coordinate pickups for parts shipments.
• Perform other administrative duties as assigned by management.
  
  

Position Qualifications

• Education: High School diploma or General Education Degree (GED).
• Experience: Minimum of three months of related experience or training.
  
  

Skills & Abilities

• Proficiency in Microsoft Word, Excel, and internet navigation.
• Detail-oriented with strong organizational skills.
• Excellent customer service and communication skills.
• Ability to multitask and prioritize effectively.
• Flexibility to work varied hours as needed.
• Valid driver’s license and ability to pass a DOT physical.
  
  

Why Join Us?

We offer competitive compensation based on experience and a comprehensive benefits package, including:

• Medical, dental, and vision insurance (100% paid for employees, 50% for dependents).
• 401(k) retirement plans.
• Disability and life insurance.
• AFLAC and wellness programs.
• Employee discounts.
• Paid vacations and holidays.
  
  

Join Delaware Elevator, Inc., where innovation and service excellence are our cornerstones. Make your next career move with us.

Apply Today!

AA/EOE