What are the responsibilities and job description for the Circulation Associate position at Delaware County District Library?
Circulation Associate
Are you passionate about working with the public? Do you have a proven track record of delivering exceptional customer service? If so, the Delaware County District Library could be the perfect fit for you!
Duties for this position include, but are not limited to: providing circulation services to patrons in-person, via computer, phone, curbside, & drive-up window; checking in/out of library materials; registering library cards; performing opening/closing duties; and loading/unloading/shelving books.
The Library has openings for multiple part-time (20 hours per week) Circulation Associates at our Liberty & Orange Branches, working mornings, days, nights, and a weekend rotation. The pay rate for this position is $18.33 per hour.
Summary of Job Responsibilities: Reporting to the Circulation Supervisor, the Circulation Associate provides direct service as the Library’s primary contact with the public in borrowing materials and accessing Library services.
Minimum Qualifications:
- High School diploma or equivalency is required.
- One to two years of related experience or any equivalent combination of experience that provides the required knowledge, skills, and ability is required.
- Ability to load, unload, lift, shelve, transfer, and/or transport materials up to 75 lbs. is required.
- Ability to work days, evenings, and weekends is required. The schedule may change as the needs of the Library change.
- The ability to travel between Library locations as needed is required.
- Regular and predictable physical attendance is required.
Employment Contingencies:
- Must satisfactorily complete a background investigation.
Knowledge, Skills, and Abilities:
- General knowledge of the Dewey Decimal Classification (DDC) system.
- General knowledge of and location of Library materials.
- Ability to address and resolve patron conflicts.
- Ability to multitask and shift priorities as required.
- Strong oral and written communication skills.
- Strong technology skills.
- Flexibility and adaptability.
- Problem-solving skills.
- Well organized with strict attention to detail.
- Ability to interpret and apply Library policy.
- Works well individually and as part of a team.
Duties and Responsibilities:
- Provides direct circulation service to patrons as required (i.e., phone, in person, computer lab, drive-through, curbside, information desk, readers’ advisory, virtual).
- May answer basic reference questions, as required.
- May assist with programming, as assigned.
- Performs tasks essential to daily Circulation operations (i.e., checking Library materials in/out, registering patrons for new Library cards, opening/closing duties, resolving issues with patron registration records, providing Library technology assistance).
- Assists with shifting collections, weeding, and collection maintenance.
- Stays up-to-date with new developments, best practices, participates in continuing education events, and attends appropriate conferences/trainings.
- Participates in the state library association and/or other professional organization as assigned.
- Attends regular staff and committee meetings as assigned.
- Supports and implements the Library’s Mission Statement, Vision Statement, Strategic Plan, and Customer Service Expectations.
- Performs other duties and tasks as assigned.
Note: The tasks listed above are illustrative, but not exhaustive, of the tasks performed by persons in this classification.
Working Conditions:
Working Conditions:
- All Library positions require some or varying levels of physical activity, including standing, walking, reaching, squatting, lifting, carrying, pushing, and grasping.
- Ability to sit/stand and use a computer for extended periods and standard office equipment daily.
- The majority of work is performed in a public building office environment.
- Employees should be able to lift and/or carry 25 lbs. consistently and 75 lbs. occasionally.
- Employees should be able to push Library carts 25 lbs. consistently and 75 lbs. occasionally.
- Requires travel between Library locations as needed.
- Requires the ability to work extended hours as needed.
- Requires evening and/or weekends as needed.
- Requires periodic participation and attendance at events and trainings.
The Delaware County District Library is an equal opportunity employer. We do not discriminate against any applicant on the basis of race, color, ethnic origin, national origin, creed, religion, political belief, sex (gender, pregnancy, sexual orientation, and gender identity), marital status, age, genetic testing, armed service or veteran status, disabled veteran status, physical disability, or mental disability.
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