What are the responsibilities and job description for the Adult Services Specialist position at Delaware County District Library?
Adult Services Specialist
Are you passionate about working with the public? Do you have a proven track record of providing excellent customer service? If so, the Delaware County District Library might be the perfect place for you! The Library has a part-time opening for an Adult Services Specialist at our Delaware Branch.
- The Adult Services Specialist's duties include, but are not limited to: providing customer service to patrons in-person, by computer, phone, curbside, and drive-through. Providing readers' advisory. Assists patrons with Library reference resources, services, equipment, and technical help. Plans and presents programming for adults.
The pay rate for this position is $22.20 per hour. The work schedule includes mornings, days, evenings, and a weekend rotation. This position is open until filled.
Summary of Job Responsibilities: Reporting to the Assistant Branch Manager - Adult Services Supervisor, the Adult Services Specialist provides direct reference service to library patrons and assists in programming; matching information and entertainment needs to available print, digital, and online resources. Plans and presents programming and services. Focuses on the needs of adults.
Minimum Qualifications:
- A bachelor’s degree is required.
- One to two years’ relevant experience required, preferably in a library setting.
- Ability to load, unload, lift, shelve, transfer, and/or transport materials up to 75 lbs. is required.
- Ability to work days, evenings, and weekends is required. The schedule may change as the needs of the Library change.
- The ability to travel between Library locations as needed is required.
- Regular and predictable physical attendance is required.
Employment Contingencies:
- Must satisfactorily complete a background investigation.
Knowledge, Skills, and Abilities:
- Familiarity with a wide range of research methods and tools.
- Ability to devise and execute effective searches using the Library’s catalog, subscription databases, and online resources.
- Knowledge of Library services for adults.
- Ability to talk and work with patrons of all ages.
- Knowledge of the Dewey Decimal Classification (DDC) system.
- Knowledge of and location of Library materials.
- Ability to address and resolve patron conflicts.
- Ability to multitask and shift priorities as required.
- Strong oral and written communication skills.
- Strong technology skills.
- Flexibility and adaptability.
- Problem-solving skills.
- Well organized with strict attention to detail.
- Ability to interpret and apply Library policy.
- Works well individually and as part of a team.
Duties and Responsibilities:
- Provides direct service to patrons (i.e., phone, in-person, computer lab, drive-through, curbside, information desk, readers’ advisory, virtual).
- Plans and presents programming and services for adults (i.e., in-person, virtual).
- Provides assistance with the Library’s local history collection and with basic genealogical research.
- Provides assistance with all Library resources, services, equipment, and technology.
- Assists patrons in the selection, location, and use of Library materials and resources.
- Assists with performing interlibrary loan procedures as assigned.
- Assists with creating and maintaining displays.
- Assists with collection development as assigned.
- Assists with shifting collections, weeding, and collection maintenance.
- Stays up-to-date with new developments, best practices, participates in continuing education events, and attends appropriate conferences/trainings.
- Participates in the state library association and/or other professional organization as assigned.
- Attends regular staff and committee meetings as assigned.
- Supports and implements the Library’s Mission Statement, Vision Statement, Strategic Plan, and Customer Service Expectations.
- Performs other duties and tasks as assigned.
Note: The tasks listed above are illustrative, but not exhaustive, of the tasks performed by persons in this classification.
Working Conditions:
- All Library positions require some or varying levels of physical activity, including standing, walking, reaching, squatting, lifting, carrying, pushing, and grasping.
- Ability to sit/stand and use a computer for extended periods and standard office equipment daily.
- The majority of work is performed in a public building office environment.
- Employees should be able to lift and/or carry 25 lbs. consistently and 75 lbs. occasionally.
- Employees should be able to push Library carts 25 lbs. consistently and 75 lbs. occasionally.
- Requires travel between Library locations as needed.
- Requires the ability to work extended hours as needed.
- Requires evening and/or weekends as needed.
- Requires periodic participation and attendance at events and trainings.
The Delaware County District Library is an equal opportunity employer. We do not discriminate against any applicant on the basis of race, color, ethnic origin, national origin, creed, religion, political belief, sex (gender, pregnancy, sexual orientation, and gender identity), marital status, age, genetic testing, armed service or veteran status, disabled veteran status, physical disability, or mental disability.
Salary : $22