Personal Lines Team Manager

At Deland, Gibson, we believe exceptional client experiences start with exceptional teams. We're looking for an inspiring Personal Lines Team Manager to help lead, coach, and grow a talented group of insurance professionals who are passionate about delivering outstanding service.

As Personal Lines Team Manager, you'll be at the center of one of our most important departments- shaping how our team operates, how our clients are served, and how our people grow. You'll have real influence, a collaborative leadership team behind you, and the autonomy to lead in a way that reflects your style.

This is an opportunity to shape team culture, develop future leaders, influence operational excellence, and make a meaningful impact within a growing agency that invests deeply in its people.

This position is based out of our Franklin, MA office and operates on a hybrid schedule, offering the flexibility to balance in-office collaboration with the convenience of remote work.

What You'll Do

Lead & Inspire a High-Performing Team

• Lead and mentor a team of 5–8 Client Advocates and Account Managers, fostering a culture of accountability, collaboration, and client-first thinking
• Set clear goals and expectations while conducting meaningful performance conversations that drive individual and team growth
• Support hiring and onboarding to build a team positioned for long-term success

Develop Talent & Build Capability

• Assist with training programs that sharpen coverage knowledge, client communication, and cross-selling skills
• Identify high-potential team members and partner with leadership on career development and succession planning
• Create onboarding experiences that set new hires up for success from day one

Champion the Client Experience

• Model what exceptional, proactive service looks like, and raise the bar for the whole team
• Identify workflow improvements that make service delivery faster, smarter, and more consistent
• Step in on complex accounts when needed to ensure clients always feel supported

What You Bring

• 5 years of Property & Casualty insurance experience, with a strong preference for Personal Lines
• Active Massachusetts P&C License
• Proven leadership experience with a track record of coaching and developing high-performing teams
• Strong communicator with the ability to build trust across all levels of an organization
• Highly organized, solutions-oriented, and energized by a fast-paced environment
• Microsoft Office proficiency; Applied Epic experience is a strong plus

What We Offer

• Hybrid flexibility based out of our Franklin, MA office - balance collaboration with the convenience of remote work
• Competitive compensation commensurate with experience
• Comprehensive benefits including medical, dental, vision, and 401(k)
• Generous PTO including vacation, holidays, sick time, and personal days
• Ongoing professional development and continuing education support
• A people-first culture where your leadership voice is heard and your growth is invested in

Our Core Values

• We Work with Urgency
• We Show Compassion
• We Are Life-Long Learners
• We Have Grit
• We Innovate

About Deland, Gibson

Founded in 1900, Deland, Gibson has built over a century of trust as a leading insurance and risk management advisor in Massachusetts. We're proud of our roots - and even more excited about where we're headed. If you're looking for a place where your work matters, your growth is supported, and your leadership makes a real difference, we'd love to connect.