What are the responsibilities and job description for the Night Auditor position at Delamar Hotel?
LUXURY HOTEL-DELAMAR WESTPORT, CT is looking for a Night Auditor.
JOB OVERVIEW: Check-in/Check-out hotel guests in a friendly prompt and professional manner; process all payments according to established procedures. Accurately balance all hotel income and expenses for 24 hour hotel operating period.
DUTIES AND RESPONSIBILITIES:
- Welcome guests in a friendly, prompt and professional manner.
-Answers the telephone in a friendly, prompt and professional manner.
-Register guests, issue room keys, provide information on hotel services and room location.
-Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
-Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
-Respond appropriately to guest complaints.
-Make appropriate service recovery gestures in order to ensure total guest satisfaction.
-Promote team work and quality service through daily communications and coordination with other departments.
-Perform other duties as assigned including guest room tours, concierge services, special guest requests, front office routine administrative processes.
-Perform audit duties by reconciling all transaction processed during the day.
-Bring to the attention of the Front Office Manager with any discrepancy or potential liabilities.
-Act as hotel system liaison during night hours.
-Call in and open tickets with IT Support during the overnight hours if a system fails or issues occur.
-Transmit credit card batch.Prepare morning reports for managers.
-Follow night audit checklist including reconciliation of rooms/reservations segmentation.
QUALIFICATIONS AND REQUIREMENTS: MUST HAVE previous Night Audit experience. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: Frequently standing up behind the desk and front office area. Carrying or lifting items weighing up to 50 pounds. Use a keyboard to operate various property management and reservations system, etc.
Candidate will be required to work mornings, evenings and nights including weekends as well as holidays.
Job Type: Full-time
Pay: Up to $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $21