What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Delamar Hotel?
Delamar Southport– is seeking a Front Desk Supervisor to join our passionate and service-driven team!
As a Front Desk Supervisor, you’ll lead by example in delivering exceptional guest experiences, supporting the front office team, and ensuring smooth day-to-day operations. This is a great opportunity for someone with hospitality experience who thrives in a boutique, luxury setting and enjoys being the warm, welcoming face of the hotel.
RESPONSIBILITIES:
1. Welcome guests on their arrival to the hotel, and wish them well on their departure
2. Ensure guest satisfaction is delivered on a consistent basis
3. Process guest check-in and guest check out according to established Standards & Procedures
4. Ensure all guest requests are properly followed up
5. Adhere to established hotel credit and cashiering policies
6. Responsible for the cash bank-issued
7. Report any guest comments to management via the Front Office logbook
8. Be able to complete any incoming Reservation or inquiry
9. Be familiar with Restaurant, Room Service, and Bar hours and menus
10. Handle all guest complaints according to established procedures
11. Balance all cashiering work at the end of the shift. Reporting any shortage or overage immediately to the attention of the Front Office Manager.
12. Be familiar with all room types and rate structures of DELAMAR.
13. Review daily, the function sheets and Front Office memos to keep abreast of hotel information
14. Follow the established telephone etiquette procedures
15. Be familiar with all emergency procedures
16. Be familiar with the décor and amenities of guest rooms and suites
17. Be familiar with the local area, restaurants, and attractions
18. Ensure safety deposit boxes are issued, accessed, and returned according to the established procedures
19. Assume responsibility for the operations, reservations, and concierge when necessary
20. Coordinate with other hotel departments: Concierge, Bell Staff, Security, Room Service, Engineering & Housekeeping
21. Ensure a clean, tidy, and well-supplied work area
22. Maintain a friendly yet professional relationship with all guests
23. Pre-register or “bump” for the next day’s arrival
24. Prepare and maintain an accurate and up-to-date guest profile
25. To be supportive of junior positions within the department and assist with on the job training of duties as required
26. Supervise the smooth, professional operation of the Front Desk Guest Service Agents
27. Be able to select and change room assignments appropriately as required
28. Ensure that Guest Service Agents perform their duties according to established standards and procedures
29. Ensure that all guest registration information is complete and accurate
30. Ensure that all guest payment and credit information is accurate and adheres to established hotel standards and procedures
31. Ensure that any and all guest requests, preferences, dislikes, and events are accurately recorded in Guest History
32. To personally supervise any room moves performed in the guest’s absence
33. Attend training as required
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person