What are the responsibilities and job description for the Server position at Del Webb Legacy Hills?
Del Webb Legacy Hills in Celina, Texas is seeking a Part-Time Server.
Job Summary
The Server is responsible for selling and serving food and beverages to guests in an efficient, professional, and friendly manner according to Del Webb Legacy Hills Café guidelines and standards. This position provides guests with a welcoming and enjoyable dining experience that encourages repeat visits and overall guest satisfaction.
Job Duties:
- Promptly and efficiently serves guests while interacting with residents, guests, and team members in a courteous and professional manner according to café standards.
- Maintains full knowledge of all menus, beverages, daily specials, and café information, including hours of operation and community guidelines.
- Completes all assigned opening and closing side work in the dining room, kitchen, and service stations to ensure efficient meal service.
- Maintains clean, organized, and properly stocked assigned stations throughout the shift.
- Provides guests with accurate and relevant information regarding menu items, ingredients, preparation methods, cooking temperatures, dietary restrictions, and out-of-stock items to ensure an exceptional dining experience.
- Accurately enters food and beverage orders into the Point of Sale (POS) system and verifies order accuracy.
- Assists team members across departments as needed, including answering phones, preparing the dining room for service, completing side work, and supporting guest needs from arrival through departure.
- Maintains clear and effective communication with hosts, kitchen staff, managers, and fellow team members regarding guest needs, special requests, or concerns.
- Maintains a steady flow of dishes, glassware, trays, and linens between the kitchen and dining room.
- Restocks dining room supplies as needed and notifies kitchen staff or management of inventory shortages.
- Accurately and efficiently processes guest payments and completes all transactions in a timely manner.
- Safely and effectively handle food allergies and dietary restrictions, ensuring clear communication with the kitchen, management, and guests in accordance with established procedures.
- Completes all end-of-shift paperwork accurately and submits cash, credit, and other transactions to the appropriate supervisor, confirming cash totals with a manager or designated team member.
- Immediately communicates any health, safety, or sanitation concerns to management.
- Maintains a high level of professionalism and respect when interacting with residents, guests, and coworkers at all times.
- Attends all required staff meetings, trainings, and team-building sessions.
- Performs all other related duties as assigned by management.
Required Education, Training, Knowledge, and Experience:
- High school diploma or equivalent required.
- Minimum of two (2) years of server experience, preferably in a full-service environment.
- Working knowledge of restaurant Point of Sale (POS) systems.
- Knowledge of local and state alcohol service laws required.
- Must be ServSafe Alcohol Certified or possess a TIPS equivalent certification.
- Require a food handlers certificate
Core Skills, Competencies, and Characteristics:
- Strong written and verbal communication skills, with awareness of non-verbal cues.
- Exceptional customer service skills, including the ability to handle guest concerns with tact and professionalism.
- Strong active listening skills.
- Excellent organizational and time-management abilities.
- Problem-solving skills and adaptability in a fast-paced environment.
- Strong and accurate math and cash-handling skills.
- Professional, courteous, and resident-focused demeanor.
- Ability to multitask and respond quickly to guest needs.
- Team-oriented mindset with a willingness to assist others.
- Commitment to excellent personal hygiene and positive representation of Del Webb Legacy Hills Café.
- Proficiency in written and spoken English.
Work Environment:
- This position operates in a general food service environment.
- Employees may be required to stand for up to ten (10) hours at a time and perform tasks such as bending, kneeling, reaching, lifting, and carrying throughout the shift.
- The position may require lifting up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.