What are the responsibilities and job description for the Director of Revenue Operations position at The Server Store?
About the Company
For more than 30 years, The Server Store has supported global data centers with dependable, high-quality infrastructure hardware. Our continued growth reflects our commitment to operational excellence and long-term customer partnerships. We are now hiring a Director of Revenue Operations to play a key leadership role in optimizing our revenue engine and advancing our expanding e-commerce business.
Role Summary
The Director of Revenue Operations is responsible for building and leading a unified, data-driven revenue infrastructure across sales, support, marketing, and customer success. This role drives operational excellence by optimizing the end-to-end sales cycle, strengthening forecasting and pipeline discipline, and ensuring our CRM, reporting, and RevOps systems operate at a high standard. As a key cross-functional leader, the Director enables predictable growth, scalable processes, and strong organizational alignment across all revenue channels.
Key Responsibilities
- Lead end-to-end revenue operations across sales, support, marketing, and customer success
- Define and optimize sales/support team structure to scale a high-performing e-commerce operation
- Oversee WMS-driven catalog operations to drive growth across eBay, Amazon, and direct e-commerce channels
- Architect and refine the full sales cycle—from inbound leads and quote-to-order through remarketing
- Develop a unified revenue intelligence dashboard tracking key KPIs (pipeline, close rate, retention)
- Own evaluation, implementation, and rollout of RevOps tools (CRM, CPQ, BI)
- Govern CRM processes, data hygiene, and system integrations
- Create GTM sales playbooks for new products and services
- Lead data analysis to uncover insights across conversion, customer lifecycle value, and inventory strategy
- Deliver accurate sales forecasting and reporting to senior leadership
- Foster a collaborative culture and build operations that elevate team strengths
Qualifications
- 5 years of experience in managing revenue operations across sales, marketing, and support
- Experience in e-commerce heavy environments, including marketplaces such as eBay and Amazon
- Demonstrated ability to implement a CRM from the ground-up
- Experience within CPQ environments
- Demonstrated ownership of PPC and ad budgets
- Experience with building and managing playbooks for sales, catalog, marketing, and support teams
- Experience in the electronics industry; knowledge of computer parts or server hardware is a plus but not required
Benefits
Our compensation structure combines a stable base salary with targeted bonus opportunities. Team members benefit from company-subsidized medical coverage, optional dental and vision plans, and paid time off designed to support personal and professional well-being.
