What are the responsibilities and job description for the Technical Support Specialist, Digital Radiography position at DEL MEDICAL INC?
Join Our Team at Del Medical – Innovators in Radiographic Imaging Solutions!
At Del Medical, we are committed to delivering cutting-edge radiographic imaging technologies that improve patient care across the globe. We are currently seeking a highly motivated and skilled Technical Support Specialist of Digital Radiography to join our team. If you're passionate about technology, problem-solving, and helping customers maximize their equipment performance, we want to hear from you!
What You'll Do:
As a Technical Support Specialist, you will play a vital role in ensuring the performance and longevity of our advanced digital radiography systems, including the FMT18M, VT300T, Delworks, and CPI 65KW generator. You'll provide top-tier technical support, troubleshooting, and training to our customers, ensuring minimal downtime and maximizing the functionality of our products.
Key Responsibilities:
- Provide exceptional technical support to customers via phone, email, and on-site visits.
- Troubleshoot and resolve complex issues related to hardware, software, and network configurations.
- Lead the installation, configuration, and setup of digital radiography systems.
- Conduct training sessions to ensure customers are equipped to use and maintain their systems effectively.
- Perform routine system maintenance and updates to keep equipment running smoothly.
- Collaborate with engineering, sales, and field service teams to improve products and services.
- Ensure compliance with safety regulations and industry standards.
What We're Looking For:
Qualifications:
- Education: Bachelor’s degree in Electronics, Biomedical Engineering, Radiologic Technology, or a related field (or equivalent experience).
- Experience: 3 years of experience in technical support or field service roles, particularly in the medical imaging or radiography industry.
- Hands-on experience with digital radiography systems or similar imaging technologies.
- Knowledge of networking, system integration, and imaging software.
- Excellent communication skills and the ability to explain complex technical concepts to non-technical users.
- Ability to travel to customer sites as required (including occasional overnight trips).
Skills:
- Strong diagnostic and troubleshooting abilities.
- Proficiency in system installations, upgrades, and maintenance.
- Outstanding customer service and relationship management skills.
- Ability to manage multiple tasks and prioritize effectively.
- Experience working with cross-functional teams to solve problems and drive improvements.
Why Del Medical?
- Innovative Solutions: Work with state-of-the-art technology in the medical imaging field.
- Collaborative Culture: Be part of a supportive, dynamic team where your expertise is valued.
- Growth Opportunities: We believe in investing in our employees and offering opportunities for continuous learning and career advancement.
- Comprehensive Benefits: We offer a competitive salary and benefits package, including health insurance, retirement plans, and paid time off.
Benefits
Medical
Dental
Vision
Paid Time Off
STD/LTD
Life and AD&D Insurance
Employee Assistance Program
401K Retirement Plan
Salary : $60,000 - $80,000