What are the responsibilities and job description for the Strategic Account Manager position at Dekko?
Dekko is seeking a Strategic Account Manager for our Assemblies Business Unit.
This role requires a hunter mentality with a passion for developing new business opportunities, building strong customer relationships, and delivering innovative solutions. The ideal candidate will combine strategic account management skills with technical and engineering expertise to help customers solve complex challenges.
Key qualifications include:
• Proven success in new business development and account growth
• Strong understanding of electrical assemblies and manufacturing processes
• Knowledge of supply chain operations and customer requirements
• Ability to collaborate across engineering, operations, and sales teams to deliver customized solutions
Ideal candidate location: El Paso, TX
Bilingual English/Spanish required
What you’ll do:
Account Management & Customer Retention
- Develop and maintain strong relationships with key accounts, ensuring customer satisfaction and long-term loyalty.
- Act as the primary point of contact for your assigned accounts, addressing needs and proactively managing relationships.
- Manage and grow the existing customer base, identifying opportunities for upselling and cross-selling Dekko’s assembly solutions.
- Work closely with customers to understand their evolving needs, providing tailored recommendations and ensuring our solutions meet their objectives.
- Lead contract renewals, pricing discussions, and proposal development to align with customer expectations and Dekko’s capabilities.
Business Development & Sales Growth
- Identify, target, and secure new business opportunities to expand market share.
- Develop and execute strategic account plans to drive revenue and customer retention.
- Proactively seek out new industries and applications for Dekko’s assembly solutions.
Technical & Engineering Collaboration
- Leverage engineering expertise to develop and present technical solutions tailored to customer needs.
- Work closely with engineering, manufacturing, and product development teams to align solutions with client expectations.
- Provide input on product enhancements, design considerations, and process improvements.
Market & Industry Expertise
- Stay up-to-date on market trends, competitor activities, and industry innovations.
- Attend trade shows, conferences, and networking events to represent Dekko and uncover opportunities.
What you’ll need:
- 5 years of sales experience in technical sales, manufacturing, or electrical assemblies.
- Strong hunter mentality – driven to seek out and close new business.
- Solid technical background in electrical, mechanical, or industrial engineering (preferred).
- Ability to read and interpret engineering drawings and provide technical sales support.
- Excellent communication, negotiation, and relationship-building skills.
- Willingness to travel as needed (up to 50%).
Education:
- Bachelor’s degree in Engineering, Business, or a related field (preferred).
- Equivalent experience in technical sales, electrical assemblies, or manufacturing will be considered in place of a degree.
Why You'll Love It Here:
- Make a real impact and help shape the future of our growing Assemblies business
- Enjoy the freedom to hunt, win, and grow key customer relationships
- Partner with talented teams across engineering, operations, and sales
- Competitive base salary plus incentive opportunities
- Medical, dental, and vision benefits available on day one
- 8% company-funded retirement contribution with no employee match required
- Paid time off and company holidays
- A culture built on teamwork, innovation, accountability, and growth
Bring your drive. Win new business. Build lasting relationships. Grow your career with Dekko.