What are the responsibilities and job description for the Automotive Service Scheduler position at DeFOUW Automotive?
A Day in the Life
As a Service Scheduler in our Business Development Center (BDC), you will help customers keep their vehicles running safely and smoothly. You will be one of the first people customers speak with when they need maintenance, repairs, or information about our service department.
Your day will begin by reviewing scheduled appointments, checking messages, and following up on customer requests. Throughout the day, you will answer incoming calls, emails, and text messages from customers who need to schedule, confirm, or reschedule service appointments.
You will listen carefully to each customer’s concerns, gather accurate information about their vehicle, and help select an appointment time that works for both the customer and our service department. You may also contact customers about recommended maintenance, missed appointments, service reminders, or other opportunities to assist with their vehicle needs.
You will work closely with our Service Advisors and service team to help keep the schedule organized and customers informed. Some days will be busy, so the ability to stay calm, organized, and professional while handling multiple conversations is important.
Previous automotive Service Advisor experience would be especially helpful because you will need to understand basic vehicle maintenance, recognize common service concerns, and communicate customer needs clearly to the service department.
What You’ll Do
- Answer incoming service calls, emails, and text messages
- Schedule, confirm, and reschedule service appointments
- Listen to customers and document their vehicle concerns accurately
- Make outbound calls for service reminders and follow-ups
- Contact customers who missed or canceled appointments
- Explain basic maintenance services and appointment expectations
- Maintain accurate customer and appointment information
- Coordinate with Service Advisors and other dealership departments
- Help create a welcoming and professional customer experience
- Meet department goals for scheduling, call quality, and customer satisfaction
What We’re Looking For
- Automotive Service Advisor experience is helpful
- Dealership, BDC, scheduling, call-center, or customer-service experience is helpful
- Friendly and professional phone presence
- Strong communication and listening skills
- Excellent organization and attention to detail
- Ability to multitask in a fast-paced environment
- Comfortable using computers, email, text messaging, and scheduling systems
- Dependable, positive, and willing to work as part of a team
- High school diploma or equivalent
What We Offer
- Competitive pay
- Paid training
- Benefits for eligible employees
- Paid time off and holidays
- Employee discounts
- Opportunities for advancement
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $45,000 - $60,000