Clients Technology Technician

Location: Tallahassee, FL (Onsite Candidate must be able to work at Client location. No Remote available)
Job Type: Full-Time / Contract 

Overview:
We are seeking an entry-level Support Technician to support end users in a fast-paced IT environment. This role is ideal for entry level candidates or early-career professionals looking to build hands-on experience in desktop support, troubleshooting, and IT operations.

Key Responsibilities:

• Configure and install software on desktops and laptops

• Perform new computer setups, upgrades, and software deployments

• Maintain and troubleshoot desktop hardware and software

• Provide Tier 2 support for desktops, laptops, printers, and peripherals

• Support remote and mobile users with technical issues

• Troubleshoot issues using established scripts and procedures

• Escalate complex technical issues to Tier 3 support

• Document problems, resolutions, and system updates

• Assist with end-user training as needed

• Deliver strong customer service and user support

• Participate in testing and evaluation of new desktop technologies

Minimum Qualifications:

• 1–2 years of IT experience (internships acceptable)

• Bachelor’s degree in Computer Science, Information Systems, or related field
  
  
  • Equivalent work experience may be substituted on a year-for-year basis

• Experience with Windows operating systems and Microsoft Office applications

• Basic knowledge of desktop hardware and troubleshooting

• Strong problem-solving and communication skills

Preferred Qualifications:

• Experience providing Tier 2 desktop support

• Experience troubleshooting PCs, printers, and peripherals

• Ability to support users over the phone or remotely

• Basic knowledge of TCP/IP networking

• Experience with desktop imaging tools

• Familiarity with VPN or VoIP support

• Experience diagnosing and repairing hardware (RAM, hard drives, etc.)

This position is open to direct applicants only.