What are the responsibilities and job description for the Information Technology Help Desk Technician position at Akkodis?
- Assist with designing and implementing software and hardware projects to meet our clients’ business needs.
- Resolve moderately complex hardware, software, OS, and network connectivity problems. Escalate critical or unresolved issues to higher-level support.
- Provide timely updates to users on support ticket status, system changes, and outages, ensuring high levels of customer satisfaction.
- Log incidents, resolutions, and escalate unresolved problems in the ticketing system, ensuring timely and accurate issue tracking.
- Assist with software updates and routine maintenance.
- Provide troubleshooting for WAN/LAN connectivity, VPN, firewalls, and remote access solutions like Terminal Services and Citrix.
- Support system migrations, upgrades, and hardware deployments with hands-on technical assistance while ensuring minimal disruption.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en-us/candidate-privacy/
- The Company will consider qualified applicants with arrest and conviction records.