What are the responsibilities and job description for the Client Account Liaison position at Defense Holdings, Inc.?
Defense Holdings, Inc. (DHi)
Location: Hybrid (US)
Employment Type: Full-Time
Department: Client Services / Accounts
Reports To: Account Manager / Director of Client Services
Company Overview
Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance.
At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions.
Position Summary
Defense Holdings, Inc. (DHi) is seeking a Client Account Liaison to coordinate client interactions, track account activities, and assist in resolving client inquiries. The ideal candidate will support account managers and ensure timely communication and service delivery.
This role requires exceptional organizational skills, strong communication abilities, and attention to detail.
Key Responsibilities
Account Coordination
Track account deliverables and deadlines.
Maintain accurate client records and documentation.
Communicate updates and information to clients and internal teams.
Administrative Support
Prepare client reports, correspondence, and presentations.
Assist with client onboarding and account transitions.
Support internal teams with account-related administrative tasks.
Reporting & Compliance
Generate client account reports for leadership review.
Ensure account documentation aligns with internal policies and compliance standards.
Cross-Functional Collaboration
Collaborate with sales, operations, and project management teams.
Assist in improving account management processes and client satisfaction.
Required Qualifications
Bachelor’s degree in Business Administration, Communications, or related field.
2–4 years of experience in client services, account support, or administrative roles.
Proficiency in Microsoft Office Suite and CRM platforms.
Strong communication, organizational, and interpersonal skills.
Ability to handle confidential client information responsibly.
Preferred Qualifications
Experience supporting government contracting or defense clients.
Familiarity with account coordination and client engagement processes.
Core Competencies
Integrity & Confidentiality
Attention to Detail
Analytical Thinking
Interpersonal Communication
Organizational Skills
Adaptability & Initiative
Work Environment
Professional office environment (or hybrid/remote if applicable).
May require occasional travel.
Must be eligible to work in the United States.
Ability to obtain and maintain security clearance may be required.
Compensation & Benefits
Defense Holdings, Inc. (DHi) offers a competitive compensation package including:
Competitive base salary (commensurate with experience)
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off (PTO) and Holidays
Life and Disability Insurance
Professional development opportunities
Equal Opportunity Employer Statement
Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.