Accounts Receivable Collections Clerk

Company Overview

Decks & Docks is a leading supplier of lumber, piling, seawall, and dock accessories serving homeowners, contractors, marinas, and communities across the country. We pride ourselves on delivering exceptional service and providing quality materials for marine construction and outdoor living projects.

The Role

Decks & Docks is seeking an experienced Accounts Receivable Collections Clerk to manage an assigned customer portfolio, collect outstanding balances, and resolve payment issues. This position requires someone who can work independently, communicate professionally, and balance effective collections with maintaining positive customer relationships.

What You’ll Do

• Manage an assigned customer portfolio, prioritize collection efforts, and reduce past-due balances.
• Contact customers by phone, email, and customer portals to secure payments and resolve outstanding issues.
• Research billing discrepancies, reconcile accounts, provide invoice copies, and process credit card payments as needed.
• Coordinate payment arrangements within company guidelines and follow up to ensure commitments are met.
• Resolve customer disputes in coordination with branch teams and internal departments.
• Monitor payment patterns and escalate accounts showing signs of potential default or increased credit risk.
• Maintain accurate records of customer communications, payment commitments, and collection activity.
• Support the accounting team with related accounts receivable duties.

What We’re Looking For

• Prior experience in collections or accounts receivable involving direct responsibility for collecting customer balances is required.
• Strong professional communication skills and confidence discussing past-due balances with customers.
• Ability to resolve problems, exercise sound judgment, and follow issues through to completion.
• Intermediate Excel skills, including sorting, filtering, and working with account spreadsheets.
• Strong organizational skills and the ability to manage competing priorities in a fast-paced environment.
• A collaborative approach, positive attitude, and commitment to customer service.
• Ability to work on-site at our Clearwater office, Monday through Friday, from 8:00 a.m. to 5:00 p.m.

Why Join Us?

• Growth opportunities: Join a growing company with opportunities to develop your career.
• Supportive team: Work with colleagues who value teamwork and your contributions.
• Comprehensive benefits: Health, dental, vision, and life insurance; a 401(k) retirement plan; paid holidays; and paid time off. Benefits are subject to eligibility requirements and applicable waiting periods.

If you have AR collections experience, strong follow-through, and a customer-focused approach, we’d love to hear from you!

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Accounting: 2 years (Preferred)
• Accounts receivable: 2 years (Preferred)
• Data entry: 2 years (Preferred)

Ability to Commute:

• Clearwater, FL 33764 (Required)

Work Location: In person

Salary : $22